What are the responsibilities and job description for the Customer Service position at Expedite Technology Solution?
Job Summary
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.
Responsibilities
- Collaborate with the sales team to provide exceptional customer support
- Communicate effectively with customers via phone, email, or in person
- Assist customers with inquiries and issue resolution
- Conduct outbound calling to follow up on customer concerns or feedback
- Perform data entry tasks accurately and efficiently
- Handle cash transactions when necessary
- Maintain a tidy and organized office environment
Experience
- Proficient in English, both written and verbal
- Previous experience in a customer service or call center role is preferred
- Ability to work in a fast-paced environment while maintaining professionalism
- Bilingual proficiency is a plus
- Strong skills in data entry and using office software applications
Job Type: Contract
Pay: $13.19 - $14.00 per hour
Expected hours: 37.5 per week
Shift:
- Day shift
- Morning shift
Experience:
- Office management: 1 year (Required)
Ability to Commute:
- Cleveland, TN 37312 (Preferred)
Work Location: In person
Salary : $13 - $14
