What are the responsibilities and job description for the Facilities Management - Workplace Experience (Concierge) position at Expedite Technology Solutions LLC?
Job Description: Req ID: 11928-1
Title: Workplace Experience (Concierge)
Job Family: Facilities Management
Background Package: *** STANDARD PACKAGE -NO DRUG TEST-
Bill Rate: ***
Hours: M-F 8-5pm
Remote/Hybrid/In-Person: In Person
Location: FL1059-Miami-701 Brickell Ave
Assignment Duration: 1/20/24 2/14/25
Potential to convert to FTE, If so, what rate: No
Resource's typical working day: " Point of contact for incoming vendors (food vendors, HVAC, janitorial, etc.)
" Supporting client (Market Managers)
" Event Setup
" Ordering Catering
" New office, Business Professional office
" Greeting people at the door/letting them in
" Answering Emails and Slack Messages mainly regarding coordinating catering needs
Years of Experience needed: 1-2 years preferred
Level of Education: HS Diploma
Systems/Software proficiencies: Microsoft Office (mainly Outlook), Slack Experience
Certifications/Licenses: NA
Top Must have Skills: Concierge experience, organizational skills
Top Nice to have Skills: Bilingual (English-Spanish)
Interview Process: 1 round over Teams/Zoom
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred. CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and/or ABILITIES Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications. Good organizational skills. Ability to work flexible work schedules based on office needs. Physical ability to assist. Able to lift 30 lbs. Strong problem-solving skills. Highly adaptable and flexible. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides personal services to employees and guests such as arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other services as needed. Displays a warm friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status. Maintains records and logs of service requests and tracks their status. Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities. Maintains a file of services including transportation sources, accommodations, and referral contacts. Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team. Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures. Performs other duties as assigned.
Title: Workplace Experience (Concierge)
Job Family: Facilities Management
Background Package: *** STANDARD PACKAGE -NO DRUG TEST-
Bill Rate: ***
Hours: M-F 8-5pm
Remote/Hybrid/In-Person: In Person
Location: FL1059-Miami-701 Brickell Ave
Assignment Duration: 1/20/24 2/14/25
Potential to convert to FTE, If so, what rate: No
Resource's typical working day: " Point of contact for incoming vendors (food vendors, HVAC, janitorial, etc.)
" Supporting client (Market Managers)
" Event Setup
" Ordering Catering
" New office, Business Professional office
" Greeting people at the door/letting them in
" Answering Emails and Slack Messages mainly regarding coordinating catering needs
Years of Experience needed: 1-2 years preferred
Level of Education: HS Diploma
Systems/Software proficiencies: Microsoft Office (mainly Outlook), Slack Experience
Certifications/Licenses: NA
Top Must have Skills: Concierge experience, organizational skills
Top Nice to have Skills: Bilingual (English-Spanish)
Interview Process: 1 round over Teams/Zoom
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred. CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and/or ABILITIES Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications. Good organizational skills. Ability to work flexible work schedules based on office needs. Physical ability to assist. Able to lift 30 lbs. Strong problem-solving skills. Highly adaptable and flexible. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides personal services to employees and guests such as arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other services as needed. Displays a warm friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status. Maintains records and logs of service requests and tracks their status. Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities. Maintains a file of services including transportation sources, accommodations, and referral contacts. Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team. Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures. Performs other duties as assigned.
