What are the responsibilities and job description for the Call Center Representative position at Expedite Technology Solutions?
Shift: MONDAY - FRIDAY 5AM-1:30PM
Skills Required:
- MEDICAL TERMINOLOGY
- E911
- SWITCHBOARD/DISPATCH
- CALL CENTER/CUSTOMER SERVICE
Required Skills & Experience:
-Strong technology proficiency, particularly in office & call center software applications, and computer & phone system hardware.
-Ability to type a minimum of 35 wpm.
-Excellent English language communication skills (written and verbal).
-Clear and effective phone skills.
-Ability to work as part of a team.
-Excellent customer service aptitude.
-Ability to multi-task and remain organized.
-Ability to stay calm under pressure.
-Strong critical thinking skills.
-Ability to work shift work (including evenings, weekends and holidays with occasional mandatory overtime).
-Recognize and report system problems, errors, or unexpected events in a timely fashion.
-Recognize the need to escalate calls to supervisors when outside of established protocols.
-Prepare written reports as needed.
-Monitor multiple streams of information simultaneously and prioritize response actions.
-Provide excellent customer service.
-Respond to all incoming calls positively and effectively per established protocols.
Preferred Skills & Experience:
-Minimum of experience working as a telephone operator, receptionist, or previous work in a professional business environment.
-Previous experience working in a healthcare environment.
-Previous experience answering emergency calls for assistance.
-Proficiency in Spanish speaking (verbal).
-Speaking proficiency in other languages (beyond English & Spanish).
Job Type: Contract
Pay: $20.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: On the road
Salary : $20 - $21
