Desktop Support Technician

Mostly remote but candidate need to come onsite once/twice a month.

Proficiency in SPANISH is MUST

KEY RESPONSIBILITIES:

• Assets management:
• Configuration of store’s handheld devices: PDAs, iPods, iPads, etc.
• Reception and evaluation of inbound packages.
• Maintain inventory status updated (CMDB).
• Maintain a healthy stock of repaired devices by processing RMAs in a timely manner.
• Provide technical support to our stores (this may be in person, over the phone or MS Teams)
• Walk store staff through steps to help them resolve technical problems.
• Responding in a timely manner to incidents and requests. Mainly for handheld devices.
• Prioritize and manage many open cases at one time.

TECHNICAL SKILLS:

• Proficiency in hardware, software, and networking
• Device types: Bluebird, Zebra, iOS
• Toshiba
• Experience with operating systems:
• Remedy
• Zabbix
• Maquetador - DAM
• Device Lifecycle: CMDB and Remedy Asset Manager
• Power BI
• Knowledge of common software applications (MS Office, Google Workspace).

SKILLS AND ATTITUDES:

• IT knowledge.
• Able to work autonomously with high levels of initiative.
• Fluent in English (knowledge of Spanish Language is a plus).
• Good communication and interpersonal skills.
• Highly organized and prioritization skills.
• Ability to work in a fast-paced environment under pressure.
• Strong customer service ethos.
• Excellent organizational skills.

Job Type: Contract

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Language:

• SPANISH (Required)

Ability to Commute:

• New York, NY 10018 (Required)

Work Location: In person

Salary : $22 - $26