Support Specialist

Job Description:

• Handles incoming calls related to LTSS program information and troubleshooting. Researches, responds, and tracks all incoming calls and provides effective customer service.
• Serves as primary agent related to incident tickets for LTSS eligibility system and Katie Beckett program to report defects and issues for resolution. Research and follow up on expiring Acceptable Use Policies for partners and verify user employment status. Checks and responds to emails and voicemails of partners within required timeframe.

Minimum Qualifications:

• Graduation from an accredited college or university with a bachelor’s degree or graduation from an accredited college or university with an associate’s degree and two years of qualifying professional experience
• Excellent verbal and written communications skills
• Proven technical skills (e.g. Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
• Excellent time management skills and ability to multi-task and prioritize work in order to meet specific timeframes and deadlines with minimal supervision

Job Type: Contract

Pay: $20.00 - $22.00 per hour

Shift:

• 8 hour shift
• Day shift

Education:

• Associate (Required)

Experience:

• IT support: 2 years (Preferred)

Ability to Commute:

• Nashville, TN 37243 (Required)

Work Location: In person

Salary : $20 - $22