Global Visa Specialist – India/APAC Focus

Position Overview:

The Global Visa Specialist – India/APAC Focus plays a critical role in delivering exceptional visa and documentation services for high-level clients, including corporate travelers, flight departments, and tour operators. This position primarily supports clients across India and the Asia-Pacific region, while also assisting with EMEA (Europe, Middle East, Africa) requests when needed.

This role requires strong attention to detail, expertise in global visa requirements, and a client-first mindset. The Specialist manages the full lifecycle of visa applications—from consultation and intake to processing and final delivery—while working closely with embassies, consulates, and internal teams.

Key Responsibilities:

Client & Application Support:

• Provide expert guidance on global visa requirements, procedures, and documentation for travelers from India, APAC, and EMEA regions.
• Serve as the main point of contact for client inquiries via email, phone, or video, delivering timely and professional responses.
• Ensure clear communication throughout the visa process, from initial inquiry to final delivery.

Visa Processing & Embassy Liaison:

• Process visa applications according to each country’s specific requirements, reviewing documents for accuracy and completeness.
• Coordinate directly with consulates, embassies, and processing centers across supported regions.
• Audit issued visas to confirm they meet the client’s request and specifications.
• Prioritize and organize incoming requests based on urgency (standard vs. rush processing).

Administrative & Workflow Management:

• Use internal systems to initiate, track, and complete visa processing tasks.
• Maintain accurate digital and physical records of client interactions and documentation.
• Perform general administrative duties, including data entry, invoice, shipping coordination, and document filing.

High-Level Client Engagement:

• Support G3’s elite clients, such as executives and flight crew members, with white-glove service.
• Build and manage strong, ongoing client relationships.
• Track expiration dates and proactively manage renewal timelines.

Success in This Role Includes:

Teamwork & Communication

• Collaborates well across global teams and communicates effectively in a multicultural environment.
• Maintains professional and courteous communication across all channels.

Results & Efficiency

• Demonstrates deep understanding of global visa requirements and best practices.
• Organizes and prioritizes tasks to meet critical deadlines.
• Takes the initiative and adapts quickly to changing workloads and client needs.

Process & Precision

• Maintains high data accuracy and consistency across all client records.
• Suggests improvements to streamline processes and enhance service delivery.

Client Service

• Delivers exceptional service with a strong attention to personalized client needs.
• Proactively follows up to ensure client satisfaction and resolve any issues.

Qualifications:

• Education: Bachelor’s degree in International Relations, Business, Travel/Hospitality, or a related field preferred.
• Experience:
• 2 years in visa processing, immigration services, or travel documentation.
• Experience with India, Asia-Pacific, and EMEA regions is strongly preferred.
• Skills:
• Strong knowledge of global visa requirements and consular processes.
• Exceptional attention to detail and organizational abilities.
• Excellent communication skills (verbal and written) in English; other languages are a plus.
• Ability to work independently while collaborating with a distributed global team.
• Technology: Comfortable using CRM systems, document management tools, and Microsoft Office.

Work Schedule & Requirements:

• Monday through Friday in the evening hours to accommodate customers in other global areas such as India.
• Must be available to support India and Asia-Pacific clients, with flexibility to assist EMEA when required.
• Independent role requiring sound judgment, discretion, and professionalism.

How to Apply:
Please submit your resume and a cover letter outlining your relevant experience in visa processing, your availability during India/APAC business hours, and your approach to delivering exceptional client service.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:

• Night shift

Education:

• Bachelor's (Preferred)

Experience:

• Visa Processing: 2 years (Preferred)
• Travel Document: 2 years (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: Remote

Salary : $65,000