Global HQ/West Coast

JOB SUMMARY:

At Expedition Communications, we help our clients stay connected. Expedition Communications goes where their clients’ telecommunications needs take them.

Expedition Communications is an award-winning, veteran-owned company and a global VSAT and satellite network system integrator. Expedition Communications was founded with a vision to provide reliable and affordable satellite telecommunications systems and support services to military, government, nonprofit organizations, and large telecommunications customers around the world.

As a Field Service Technician, you will be installing satellite internet networks and traveling to customer sites to install wireless access points, routers, switches, and other hardware, to include installation and maintenance/ repair of various satellite technologies.

Benefits offered:

• Company vehicle
• Career Development: Training & Certifications
• Healthcare coverage, including medical, dental, and vision benefits
• 401k retirement plan with a company match
• Leave programs, including paid leave, holidays, personal time off (PTO)

Pay: $55,195.00 – $59,989.00 per year

Responsibilities:

• Daily customer-focused interactions for commercial accounts in the field to diagnose, troubleshoot, and occasionally deploy VSAT/Satellite Broadband Internet communication systems. Field work may include antenna work via accessing commercial rooftops, replacing electronic components (i.e., LNBs, BUCs, Feedhorns, Reflectors, IFL coaxial cable, and satellite modems).
• Replace WIFI access points (ceiling-mounted); repair/replace CAT6 terminations on existing cabling and/or install extended demark cabling from telco wallboard to a network rack.
• Coordinate with the dispatch team and store managers during normal business hours (end of the day) to arrange access for overnight network migration.
• Locate existing network infrastructure and inventory equipment to be replaced.
• Call into a bridge to ensure network outage is approved before initiating migration.
• Replace routers, switches, and access points at a location.
• Call into the bridge to perform post-migration tests and upload results to the portal.
• Pack old equipment & ensure work areas are clean and ready for the start of business.
• Complete all required paperwork and photo documentation accurately, and legibly, and obtain proper approvals from job site location management for completion signoff.
• Communicate job progress to Expedition Communications Project Managers, Coordinators, and Engineering teams.

EDUCATION AND EXPERIENCE:

• Associate degree in electronic/engineering/Telecom or data networks, or 2 years of equivalent experience.
• 2 years of experience in the networking or telecommunications field with some experience diagnosing, troubleshooting, and tracing networks.
• Must be able to use basic hand tools (saw, wrenches, screwdrivers, drills) and ladders; strong mechanical skills required.

TECHNICAL REQUIREMENTS:

• Good technical aptitude with good critical thinking skills.
• Familiarity with VSAT/Satellite Broadband systems including troubleshooting.
• Networking experience; familiarity with network topology logical diagrams.
• Basic understanding of LAN/WAN network topology; familiarity with WAN circuit identification and devices.
• Knowledge and proficiency with EIA/TIA cable and conduit installation standards.
• Must understand Cellular/WIFI systems to perform signal measurements and speed tests within the environment.
• Ability to use software for field updates; Salesforce preferred.

SKILLS & COMPETENCIES:

• Excellent customer service skills needed to satisfy commercial customers.
• Good communication and follow-up skills.
• Time management skills with good planning and organizational skills.
• Reliability, dependability, and punctuality.
• Ability to problem solve with strong troubleshooting skills.
• Strong detail orientation.

OTHER REQUIREMENTS:

• Travel is expected for this position (up to 75%).
• Must be able to pass background investigations to obtain TWIC, CBIDS, or JPAS identification cards, including drug screening as needed.
• Must have the authorization to work in the U.S. and a valid US Driver’s license with clean MVR for the previous 5 years.
• Regular domestic and international travel requires the ability to obtain a passport.
• Position requires the physical ability to lift to 75 pounds & climb structures on land and offshore for the purpose of installing communication and antenna systems.
• Must be able to haul block, run cable and work with concrete.
• Must be willing to work in adverse weather conditions.

PREFERRED SKILLS:

• Experience with Dispatch/Service Management software a plus.
• Experience with antenna signal acquisition and peaking is a plus.
• Certifications preferred. Valid OSHA certification preferred.
• Experience terminating coaxial cables is a plus.
• Deployment of VSAT/Satellite Broadband systems is a plus.

Please upload your resume and salary requirements.

Expedition Communications, LLC is an equal employment opportunity employer. Expedition Communications, LLC prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Expedition Communications, LLC conforms to the spirit as well as to the letter of all applicable laws and regulations.