What are the responsibilities and job description for the Agent/ Lead Agent - Air Export Job at Expeditors International in Washington position at Expeditors International?
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Expeditors Ho Chi Minh City is recruiting Agent / Lead Agent - Air Export as below :
Job Description
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operational system.
- Track and Trace Air Export Files and reporting.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow and looking for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures in place and updated in the customer Standard Operating Procedure (SOP).
- Meet KPI standards in accordance with the Company’s procedures.
- Overseas communications, timely responses to emails and requests (internal and external).
- Complete mandatory training when required.
- Meet company standards of 52 hours training per year per employee.
- Develop business relationship, maintain current business, and explore potential business opportunities.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Support the Supervisor / Manager in the following areas :
Qualifications
Additional Information
All your information will be kept confidential according toCompany guidelines.
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