What are the responsibilities and job description for the Air Export Agent Night Operations position at Expeditors?
Scope of Position : Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors culture.
Key Responsibilities :
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPIs are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
- Professionally represent Expeditors to our customers service providers and government agencies
Expectations :
Working Hours : 9 : 00pm to 05 : 30am
Working Days : Monday to Friday
Qualifications :
Fully proficient with various software applications (i.e. MS Office Lotus Notes)
Additional Information :
Additional information
Expeditors offers excellent benefits :
Remote Work : Employment Type :
Fulltime
Key Skills
Collection,Customer Service,C,Communication,Dcom,AC Maintenance
Vacancy : 1
Salary : $22 - $33
