Air Export Agent

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250 locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

Include the following; other duties may be assigned.

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting, using Workflow and/or all other available tools and reports
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Processing export shipments (pickup, receiving in system, AES filing, processing dangerous goods, booking with airline among other)
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures are in place and updated as needed
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Perform labeling as needed (ensure freight is checked to avoid cross labeling/miss-routes)
• Communicate closely with the warehouse for upstream process
• Work On-site as backup when needed

Training Requirements: Meet company standards of 52 hours training per year.  Make sure all mandatory training and any training required to perform warehouse duties is current.

Standard Work Hours: 8:00 AM to 5:00 PM, Monday thru Friday, ability to support the needs of the department afterhours.

Culture:

• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

QUALIFICATIONS, EXPERIENCE AND EDUCATION REQUIREMENTS

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of air documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
•  IATA certification (would be a plus)
•  Fluent in English

Reporting Structure

• Air Export Manager

Additional Information

Expected base salary: $20-$25/ hr

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.