Customs Brokerage Manager

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

To further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

Tasks and Duties:

People:

• Train, motivate, challenge and mentor other employees.
• Conduct regular reviews against company and job expectations.
• Create personal development plan with each employee. Set up, plan training and follow-up
• Identify, develop and mentor your No. 2
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
• Review department goals and business plan periodically with staff to ensure buy-in and accountability 

Operations:

• Ensure Operational Excellence Standards Are Met (in support of DE standards)
• Ensure customs entries are filed timely based on our internal KPI and client expectation
• Ensure all classification instructions for all shipments for all customers
• Monitor duty deferment usage and levels
• Meet with local customs to discuss performance, delays, red-channels, customs developments, and plans (to adapt country per country)

Customer:

• Participate in client QBR’s both in-person (domestic travel required) and sometimes virtually
• Actively develop business for department through active involvement in sales and retention process 
• Manage implementation and ensure compliance to “Standard Operating Procedures” for the client
• Build and maintaining strong relationships with service providers and customers
• Ensure all new business is transitioned correctly
• Support sales and account management in completing RFQ’s/RFP’s

 Finance:

• Ensure clean AR and no bad debt
• Regular review of margin and rates
• Department P&L – review, identify, plan

 Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings

Culture:

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Lead/set tone for the department.

Systems:

• Promote productivity tools (e.g.  Vector, process management fundamentals, etc)
• Be open to implementing new system changes and enhancements with your team.
• Audit of files in accordance to OPS manual
• Send client report requests through the available database (expo request, expo reporting)

Qualifications

• Minimum of 3 years CHB experience
• Global logistics industry knowledge
• Good computer skills (e.g., MS Excel, MS Word)
• Proven problem solving, interpersonal, communication and leadership skills 
• US CHB license (REQUIRED or taking exam in next 12 months)
• IATA certified (preferred)
• Deep understanding of process fundamentals
• Expeditors company policies and procedures knowledge
• Expert knowledge of customs brokerage and/or import processes and systems essential
• Strong knowledge of customs legislation, especially with regards to classification, valuation and origin
• Understanding of ocean and air documentation process
• General knowledge of air and ocean transport
• Sound understanding and knowledge of incoterms
• Hazardous Materials certification (preferred)
• Well-rounded knowledge of the customs tariff and customs system
• Understanding of Other Government Agencies
• Working knowledge and experience of the customs regulations

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus