Operations/Customer Service Agent

Company Description

• We recruit, train, and retain the very best logistics and technical experts the world over.
• We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.
• Our high retention rate is influenced by our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.

For more information on the company, please visit our website: 

https://www.expeditors.com/careers

Job Description

Position Schedule:  Monday-Friday   0800-1630

Major Duties and Responsibilities:  

• Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight. 
• Track/trace shipments, & locally coordinate shipments through to delivery by due date.                                                                                                    
• Perform timely updates to shipment status' and communicate them to customers and other branch locations.
• Respond timely and accurately to customer pickup and quote requests. 

Qualifications

Minimum Qualifications:

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of  Honolulu   96817
• Proficient  with numbers and basic mathematical skills
• Comfortable working in a professional business environment

Desired Qualifications:

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize work while under pressure
• Aptitude for math and accounting with a strong attention to detail
• Strong organizational skills
• Ability to work independently and in a collaborative team environment
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability
• An understanding of or experience with logistics networks is a plus

Additional Information

Reporting Structure

• Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan:  Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $22.50-$25.00/hour