Support Specialist II - Operational Accounting, IS Operational Experience

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350 locations worldwide across 60 countries
• Fortune 500
• Globally unified systems

Job Description

Would you like to be part of the leading edge of IT application support by providing top tier customer service to a global logistics team?

The support team is dedicated to providing exceptional care of our internal customers through real-time same day support of all application issues. Our support team helps troubleshoot and provides solutions for a variety of applications across multiple systems and business domains by doing research and analysis.

This position will work in a team of other support specialists to ensure that our operations personnel can complete their work uninterrupted by providing Tier 1 support.  They will engage with the development teams, business teams, as well as global operations personnel. This is an opportunity to learn how our systems enable our global logistics business 24 hours a day.

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• Bellevue (Factoria)

Qualifications

MINIMUM QUALIFICATIONS

• Experience troubleshooting and providing support across multiple applications and platforms
• Experience providing hands on customer support
• Experience working with Accounting applications
• Familiarity with a support ticketing system
• After hours support rotation availability

DESIRED QUALIFICATIONS

• College Degree
• Dynamics 365 experience
• 1-3 years experience working in application support

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary:  $78,000 to $105,000

Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.