Systems Analyst II - Data Centers, IS Core

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350 locations worldwide across 60 countries
• Fortune 500
• Globally unified systems

Job Description

The Telecom Systems Analyst is responsible for quoting, ordering, and coordinating circuit Moves, Adds & Changes (MAC's) of our Organization's WAN circuits with Service Providers. This position serves as the liaison between Network Service Providers and internal Expeditors key stakeholders, which includes Networking staff, department leadership and branch offices. Key responsibilities include:

• Analysis, planning, and coordination between network engineers and Service Providers
• Build rapport with Service Providers and internal customers and maintain those relationships
• Manage and hold Service Providers accountable to comply with company installation requirements
• Work closely with Service Providers, network engineers, and local contacts to complete installations in a timely manner
• Manage, monitor, and track circuit MACs through the implementation process
• Provide pertinent order status daily and/or weekly to internal customers
• Respond to engineer and GEO concerns throughout installation process
• Support Management by handling customer concerns promptly using good judgement
• Record and document Commissioning Letters, Quotes, Disconnect Requests, Renewal rates and other critical documents
• Participate in weekly and monthly Service Provider calls to provide status, urgency or outstanding issues
• Support internal procurement team in the processing of service provider invoices to ensure timely and accurate processing of payments
• Research billing disputes

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• Bellevue (Factoria)

Qualifications

MINIMUM QUALIFICATIONS

• 5 years of experience in Telecom
• Experience implementing circuit moves, adds and changes
• Strong knowledge of Telecom Expense Management
• Strong customer service and communication skills
• Highly organized with exceptional follow-through abilities
• High sense of attention to detail

DESIRED QUALIFICATIONS

• Knowledge of network concepts and designs
• Familiarity with hardware procurement and lifecycles
• Familiarity with vendor contracts

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary:  $85,000 to $135,000

Expeditors offers excellent benefits:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 
• Business professional dress code

All your information will be kept confidential according to EEO Guidelines.