What are the responsibilities and job description for the Team Manager - Operational Experience position at Expeditors?
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 15,300 trained professionals in a worldwide network of over 330 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.ISGlobal Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations. IS GSC has grown to 500 employees today delivering world-class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we continue to grow responsibly in the coming years.Job Description The Information Services (IS) Team Manager leads and manages agile teams of 8 people. Those teams are responsible for delivering and maintaining the systems that enable their Portfolio to support Expeditors’ business excellence. The Team Manager is responsible for coaching and mentoring their team members, ensuring that they have the training and tools to do their jobs, and supporting their growth so that they and their teams are healthy and performing well. The Team Manager is responsible for ensuring that their teams understand expectations and how their work is tied to Portfolio performance. The Team Manager will manage any enterprise risk, provider relationships, and / or assets as required by the Portfolio Leader. Team Managers need to optimize their teams to achieve their Portfolio’s desired outcomes and be biased towards execution. The Team Manager understands logistics in general, their specific domain very well, how to foster DevSecOps, and how the Technology and Process Architectures work to enable Portfolio success.KEY RESPONSIBILITIESSupport their people’s development and career growthDevelop strategic partnerships with respective business stakeholdersCompletely align with Portfolio managementUnderstand, support, and communicate the Global IS vision and strategyEmbrace the Process Architecture Includes but not limited to Lean, Agile, and Scaled Agile Framework principles and practicesEnsure the availability, security and performance of Portfolio systemsDeliver tangible business value through execution of a Portfolio’s initiatives, programs and projectsDeliver continuous improvement across IS operational responsibilities with measurable outcomesEnsure their people understand how their work is tied to outcomesOversee enterprise risk management, provider relationships, and / or asset management as required by the Portfolio LeaderQualifications At least 10 years of professional experiencePersonal and professional alignment with Expeditors culture and ten critical success factorsProven experience as a logistics and technology-oriented leaderStrong leadership, management, financial, communication and execution capabilitiesExperienced problem solver, strong collaborator and able to provide clarity around complex topicsExperience with Java development, Lean, Agile and the Scaled Agile Framework (SAFe)Assertive personality, interpersonal, action and outcome driven leadershipAbility to actively inspire, coach, mentor and motivateAbility to promote autonomy, mastery and purpose, through empowerment and creating leaders.REPORTING STRUCTUREManager, Senior Manager, or Director, Information ServicesAdditional Information Expeditors offers excellent benefits : Paid Vacation, HolidayHealth Plan : Medical InsuranceEmployee Stock Purchase PlanTraining and Education ProgramsUnlimited opportunities for career advancement#J-18808-Ljbffr
