What are the responsibilities and job description for the Transcon Supervisor position at Expeditors?
To ensure that Transcon customers are served from / in the managing branch; To support the Transcon manager in the smooth running of the department within the branch through focus on Operations Finances Sales People Systems and Culture in adherence to the companys policy and procedures.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Coordinate and negotiate rates with our contracted vendors
- Ensure accurate and timely client and vendor billing
- Interact with customers in arranging their shipments to meet customers service standards
- Contribute and maintain good relationship with suppliers
- Meet compliance at all times
- Network communications timely responses to emails and requests
- Work with team to meet KPI standards in accordance with Company procedures
- Assist in retention calls and complete customer reviews
- Ensure company credit procedures are followed and utilized effectively
- Participate to the transition of new business / update to existing business
- Review and support with daytoday quotations
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence
- Monitor workboards to ensure internal KPIs are met e.g. timely data entry
- Build and maintain strong relationships with customers service providers and the Expeditors network.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
- Monitor invoicing and BNP report where needed
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
- Be a guide for the team mentor agents lead agents and ensure that positive attitude is maintained within the team
- Be continuously open and positive to implementing new system changes and enhancements with the team
- Oversee and ensure compliance with Expeditors Operational Process Standards
- Assist the Manager with EPEs on the department in line with the 31 Initiative.
- Assist the Manager with key staff with goal setting and monitoring development.
- Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
- Support the manager and or sales department where needed.
- Other tasks / duties as deemed appropriate by your management team.
Qualifications :
Additional Information :
Expeditors offers excellent benefits :
Remote Work : Employment Type :
Fulltime
Key Skills
Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator
Vacancy : 1
