What are the responsibilities and job description for the Warehouse Logistics Management Specialist position at Expeditors?
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Job Description
Scope of Position:
The warehouse management specialist will be working in our multi-tenant Logistics Order Fulfillment center. The ideal candidate must have at least 3 years' working in a fulfillment warehouse and experience must include: Picking/Packing/QC/Routing/WMS/receiving/shipping/Customer Service. This job is 95% working at a computer and oversees the inbound/outbound order fulfillment of key accounts. Must have experience leading warehouse teams, have excellent communication skills, knowledge of allocating work, managing reports, inventory oversight, on customer teams calls and overseeing floor operations, solving issues and being the main point of contact for key accounts. Must be confident in their abilities and can multi-task, coordinate and plan well.
Key Responsibilities
- Billing clients & tracking costs (transportation, staffing, supplies)
- Able to open/close building & have a flexible work schedule based on business needs.
- Manage workflow, performance, and SOP of customer accounts.
- Help to plan staffing requirements based on customer needs.
- Handle complex issues and design corrective action plans to provide solutions.
Tasks and Duties
- Desk will be located in the warehouse where all the work is located.
- Manage the customer service, emails, requests, reports, SOPs, billing clients all on a computer.
- Conduct calls with clients over the phone/on camera
- Able to open/close building & have a flexible work schedule based on business needs.
- Ensure that the warehouse team is meeting their daily goals and planning each day the workload.
- Oversee the processes in the distribution facility: receipt, storage, and shipping of goods within the warehouse.
- Develop and implement process improvements to increase efficiency and reduce costs.
- Ensure compliance with safety and regulatory requirements.
- Oversee Inventory for the account/resolve issues.
- Collaborate with other teams to ensure coverage, cross training and support.
- Weekends/nights could be required around month end or quarter end.
- Seal/unseal trailers
- Warehouse is not climate controlled.
Qualifications
- Must have excellent typing skills
- Must have excellent writing, speaking, written skills
- 3 years of relevant work experience in Order fulfillment warehouse
- Must fit our company culture (review company website for more information).
- Should have Intermediate to Advanced Excel Skills
- Expertise in WMS systems, scanners, distribution processes
- Must present themselves professionally in communication and in person, please review our company culture as there is a professional dress code. Warehouse personnel are issued a uniform.
- Must have a background of job stability and show a resolute attitude towards work and responsibilities.
- Excellent analytical and problem-solving skills.
- Forklift certification not required but is a plus.
- Bachelor's degree in Logistics or a related field (desired)
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Reporting Structure: Distribution Lead Agent, Supervisor, Manager
