Warehouse Operations Manager

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 250 locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Scope of position: 

To lead the Expeditors warehouse in the pursuit of Warehouse Excellence by promoting a culture of Safety & Security, meets high quality standards through continuous improvement, ensuring the management of multiple product needs, people, process, and costs.

Works with:  District Management, Product Management, Security Health and Safety, District Business Operations, Information Systems, Trade Compliance

Major Duties and Responsibilities: 

Facility Compliance

• Ensure a safe and secure work environment, following all OSHA rules, as well as state and local laws.
• Maintain warehouse procedures and Expeditors Security & Safety standards.
• Maintain a clean and professional facility meeting all the warehouse excellence requirements. 
• Ensure all equipment is maintained in a safe operational condition, equipment procurement, maintenance, and facility repair.
• Ensuring that we are meeting all safety/security process and procedures and routinely monitors it for compliance

Labor/Development Management 

• Assist in communicating our culture mission and goals.
• Assist Supervisors with Interviews, onboarding, developing, and supporting staff within area of responsibility, includes permanent and contingent staff.
• Work with Supervisors to coordinate scheduling and ensure proper coverage.
• Support employee versatility (cross training).
• Assist supervisors in managing contingent workforce with the agreed upon process.
• Assist supervisors on managing employees based on the employee handbook.
• Assists in development of Supervisors and Leads.
• Leading team meetings when Manager is not available.

Operations and Quality 

• Must have a strong relationship with product managers and be able to collaborate with them and teams to effectively manage warehouse operations.
• Act as backup interface with customers, service providers and government officials, including involvement of transitioning new clients. 
• Must have to ability to work any hour, any shift on any day if necessary.
• Assists with supporting company, district, and product goals.
• Oversee the processes, following operational standards (OPS) and KPI expectations.
• Improve safety, quality, process and cost through continuous improvement methods 
• Set up training and SOPs for all products
• Is the escalation contact for: cargo loss issues, investigations, cctv.
• Compare performance of key financial indicators amongst your assigned Peer Group to identify opportunities for improvement.

Financial

•  Manages weekly reporting of man hours, OT for all warehouses.

Qualifications

Education and Experience:

• Bachelor degree or equivalent related experience
• Proven Success in previous Management/Supervisory role
• Knowledge/ Skills: 
  • Solid understanding of OSHA rules, state, local and company Health and Safety rules and compliance.
  • Strong decision-making and coaching skills. Able to drive results
  • Able to train, coach and mentor warehouse associates.
  • Strong team leadership, customer service and account management skills
  • Solid and professional written and verbal communication skills
  • Strong process improvement skills
  • Critical thinker & resourceful
  • Adaptable to change, reliable and self-motivated.
  • Has a positive attitude and works well with others
  • Knows his job and the jobs around him well and is consistently seeking knowledge.
  • Exemplifies the Behavioral Absolutes.
  • Solid skills with statistics, data analytics productivity and KPI performance
  • Strong presentation skills
  • Pro-active, ability to foresee incidents and adhere to warehouse safety practices
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Flexible, problem-solver, sense of urgency, quick thinker, organized
  • Must be able to handle stress caused in meeting deadlines with tight scheduling requirements.
  • Strong ability to hold others accountable, provide feedback, conflict resolution and fierce conversations.
  • Must be able to shift priorities easily.
  • Must be Forklift certificated

Personal Development    

• Must meet company standards of 52 hours of training per year.
• Must complete Presentations Course and Fierce Conversation upon course availability 
• Must complete Level 1 Certification within 1 year.
• GDP compliance certification within 1 year
• H&S certification within 1 year
• Dangerous Goods for Air and Ground Certification within 1 year

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Position Type:  Exempt; Not eligible for overtime pay

Reporting Structure:  Warehouse Manager