What are the responsibilities and job description for the Operations Manager position at Expedock?
About Expedock
We at Expedock are reinventing the multi-trillion dollar industry of global shipping and supply chains using artificial intelligence and data processing. We work with some of the top logistics businesses in the world making their complex logistics processes more efficient and transparent.
Who we need
We're looking for an Operations Manager who is an influential systems thinker with a passion for operational excellence. Operations and technology are the heart of this business. Do you like strategizing and rethinking the future of human AI operations and also implementing it yourself on a daily basis? If you like to own metrics & business outcomes, enjoy operational problems, dabble in data driven decision making, work on the ground with your team then immediately follow it up at a systems level, then you're a fit. Expedock, thru AI and Business model innovation, is driving down OpEx for logistics companies (freight forwarders) by 50 - 90% while delivering the lowest turnaround time in the market.
Job Description
On a daily basis you will:
- Work and coordinate with Expedock’s key accounts to understand and learn their business and supply chain processes
- Propose and implement procedures on timely and efficient delivery of Service Level Agreements (SLA) for customers
- Ensure services committed to customers are delivered
- Ownership of assessing the profitability of customers and tracking how much revenue lost from existing customers
- Coordinate with Product team and Engineering team to enhance processes
- Assure that the team you manage is delivering at 100% accuracy
- Train & manage team to deliver on service level agreements on quality standards, timelines and budget
- Device approach to progress towards return, profit andloss
- Implement strategies based on costing analysis, and pricing recommendations
Qualifications
- Self-starter and an influential systems thinker with a passion for operational excellence
- 1-2 Years of supply chain experience
- Operations and account management background
- Fast learner with ability to quickly understand operational problems
Why Expedock?
- Competitive compensation package
- A very dynamic team and fun colleagues to work with
- Fully-remote work set-up
- Learning and mentorship from the best startup talent based around the world
