Rad-Tech

STRATEGIC OUTCOME
Anticipate, assist, & execute provider’s direction in the delivery of extraordinary medical care and
customer service. Produce high quality imaging that aids the provider in medical decision making.
CRITICAL DRIVERS

• Anticipate the needs of the patient and provider and act accordingly
• Execute provider orders efficiently & completely
• Produce quality imaging to aid in provider decision making
• Ensure that all follow up actions are completed on each imaging patient (ie. Radiology over-read, imaging

referrals, images sent to appropriate party in a timely manner)

• Maintain all X-ray equipment according to safety & maintenance regulations
• Proactively and frequently communicate with patients & family members throughout their visit
• Follow up on all clinical questions and open items in message queues
• Ensure fast and accurate delivery of occupational medicine results and records
• Actively look for opportunities to create an extraordinary customer experience
• Ongoing success formula engagement
• Check email daily

KPIs

• # OF PATIENTS TRIAGED PER HOUR
• PROUCTIVITY RATE (# of xrays, injections, lab draws, drug screens, nurse visits, etc completed per hour)
• PROVIDER PTS / HOUR
• NON-PROVIDER VISITS PER HOUR
• AVG VISIT TIME
• # OF CALL BACKS COMPLETED

CORE COMPETENCIES

• CERTIFICATION AS RADIOLOGY TECHNOLOGIST (ARRT)
• CPR CERTIFICATION - BLS
• MEDICAL TERMINOLOGY

GROWTH & SUCCESS FORMULA

• Feedback forms completed monthly
• Community Service/ Leadership /Give back
• Read a Book per month
• Participation in All Team Meetings

Name:___________________________________________Date:_________________________