What are the responsibilities and job description for the Client Manager Sales - Remote position at Experian?
Our client Manager role is a hybrid role focused on sales account management and service. You will work in a team environment responsible for managing retaining and driving revenue growth within an existing client base. You will be our client liaison partnering with internal departments including : ClientCare Billing Product Technical Support and Implementation. You will report to the Senior Director Growth. This role is remotefriendly.
- Navigate our client base to achieve results. You collaborate naturally with members across different teams balancing priorities
- Manage several hundred accounts. Resolve inbound client inquiries consisting of sales and service requests.
- Make outbound phone calls and email to existing clients to retain and grow relationships.
- Be proficient in outbound prospecting messaging using automation tools.
- Enhance existing client relationships by focusing on service needs research and special projects.
- Provide product training to clients to ensure use of Experian services.
- Be consultative in client discovery sessions to probe for needs and identify renewal and upsell opportunities.
- Monitor and understand client usage behaviors to identify and address the latest trends.
- Manage the sales process from identification qualification proposal generating and contracting stages to win business.
- Initiate and obtain required documentation to implement product or service changes related to security credentialing data reporting and legislative requirements.
Qualifications :
Additional Information :
Perks
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work / life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
LIHybrid
Remote Work : Employment Type :
Fulltime
Key Skills
Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients
Vacancy : 1
