What are the responsibilities and job description for the Client Specialist (Sales) - Credit Unions (Remote) position at Experian?
Job Posting - Salary Range: See Pay Range
Company Description
About us, but we'll be brief
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
Our 20k amazing employees in 40 countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow
Job Description
The role of the Client Specialist is to support the Account Executives in developing business relationships and increasing revenue. A focus on providing customer service is required. This is a sales role, where revenue retention and growth, creativity, and quality outcomes are necessary to our success. You will report to the Director of Sales. Location preference: Southern California
Perks
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
This is a remote role.
Company Description
About us, but we'll be brief
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
Our 20k amazing employees in 40 countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow
Job Description
The role of the Client Specialist is to support the Account Executives in developing business relationships and increasing revenue. A focus on providing customer service is required. This is a sales role, where revenue retention and growth, creativity, and quality outcomes are necessary to our success. You will report to the Director of Sales. Location preference: Southern California
- Learn knowledge of client environment and processes to identify existing and potential applications and opportunities for Experian products and services.
- Coordinate communication with clients to implement product or service changes regarding security, membership vetting, and legislative requirements.
- Identify product-cross sell and up-sell opportunities
- Research and identify sales and service opportunities for potential clients within assigned production center or specific accounts across all solution suites.
- Provide customer intelligence to sales and marketing functions to position our offerings.
- Provide product training to users to ensure client use of Experian services.
- Communicate client account maintenance needs and requests to team members.
- Maintain contact with product and service users to enhance client relationship.
- You collaborate with members across different teams balancing priorities. You excel at bringing the right people to the table, solving issues and identifying opportunities.
- Collaborate with our teams (Program Manager, Technical Account Manager, Delivery, and Product Management) to ensure that we are meeting client requirements.
- Bachelor's degree or equivalent experience
- Knowledge of consumer credit reporting marketplace
- Willingness to volunteer for activities as member of a teamed account selling approach
- A working knowledge of Salesforce.com CRM system
- Project management experience
- Skills in Outlook, Microsoft excel (can maintain complex spreadsheets), Word, and PowerPoint
- Experience presenting and leading engaging meetings
- Comfortable operating within a teamed selling approach with energy and passion
Perks
- Compensation consists of a base salary plus sales incentives/commissions
- Paid time off
- 401K with a 4% company match with immediate vesting.
- Comprehensive health, dental, and vision plans.
- 5 sick days each calendar year.
- 12 paid company holidays and 2 paid volunteer days.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
This is a remote role.
