What are the responsibilities and job description for the Desktop Engineer position at Experian?
The main role of the Desktop Engineer supporting Experians North American Contact Center (MCE) is to create develop and implement solutions to complex technical and procedural problems providing expertise for endusers and the Service Desk through a focus on automation. Reporting to the MCE Service Desk manager you will perform complex diagnostics to resolve desktop environment problems and rely upon technology best practices and research findings to improve desktop performance and enduser experience. You will also develop the strategy and maintain processes and technologies that deliver an enduser experience and provide IT solutions and services.
Responsibilities
- You will engineer and manage automation and integration workflows
- Develop and manage client endpoint management configurations and policies
- You will provide management support to all computers owned and managed within MCE
- You will be a resource on projects including new hardware images and other projects involving updates to software on enduser devices
- You will perform system administration and updates operating system and software updates
- You can manage businesscritical systems such as System Center Configuration Manager and Active Directory
- You will research complex technical problems and technical fixes
- Review service desk reports to identify systemic enduser device issues
- Participate in a collaborative design and solutiondelivery environment
- You will escalate trouble tickets
- You can manage tickets promptly including opening updating and closing
- You can have lines of communication with endusers throughout the lifecycle of their issue or service request
Qualifications :
Additional Information :
Benefits / Perks
Additional Information
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our peoples agenda very seriously and focus on what matters : DEI work / life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians peoplefirst approach is awardwinning : Great Place To Work in 24 countries FORTUNE Best Companies to Work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social media or our careers site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work regardless of gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know as soon as possible.
LIHybrid
Remote Work : Employment Type :
Fulltime
