Full Time Retail Guest Services

Job Description

Job Description

Job Title : Full Time Concierge (30-32 hours)

About The Experience Group :

At The Experience Group, we specialize in transforming real estate assets to meet the demands of modern audiences, elevating their purpose and profitability. We cater to property ownership across various sectors including Office, Retail, Hotel, Event Venue, and Multi-Family spaces.

Through our innovative cultural programming and astute operational expertise, we manage and activate high-performance spaces infused with bold style, setting trends ahead of the curve.

Position Overview :

As Concierge, you will be responsible for providing exceptional customer service to our clientele, shoppers and visitors while offering assistance, information, and personalized recommendations. Your primary objective is to ensure a seamless and enjoyable shopping experience, while exceeding customer expectations and enhancing the overall satisfaction of their experience. This role requires good communication and interpersonal skills, and a passion for delivering outstanding customer experiences.

Key Responsibilities :

Customer Service Excellence : Ensure that all concierge services meet or exceed customer expectations by providing assistance, information, and guidance to shoppers and visitors in the following areas :

Texting and wayfinding

Recommendations and reservations

Gift card sales

Customer Engagement : Warmly greet and welcome shoppers and visitors, providing information about store locations, product offerings, promotions and special events

Visitor Assistance : Assist shoppers and visitors with inquiries, directions, recommendations, and other requests to enhance their center experience

Problem Resolution : Assist in the timely resolution of customer complaints or issues while maintaining a positive, professional and welcoming atmosphere

Collaboration : Work closely with center management, security, housekeeping, and other departments to coordinate activities, address concerns, and enhance overall center operations

Promotions and Events : Support promotional activities, events, and special programs to engage visitors and enhance their center experience

Maintaining Facilities : Maintain the cleanliness and appearance of the concierge desk and surrounding areas

Qualifications :

High school diploma or equivalent required

1 2 years of customer service, hospitality, retail or related role preferred

Good communication and interpersonal skills

Familiarity with Microsoft Office Suite and customer service management software

Ability to remain calm and composed under pressure and resolve conflicts or difficult situations effectively

Flexible schedule, including evenings, weekends, and holidays, as required by center operations

Familiarity with local attractions, events, and amenities is a plus

Physical Requirements :

Remaining in a stationary position, often standing or sitting for prolonged periods

Adjusting or moving objects up to 25 pounds in all directions

Walking short to moderate distances frequently

Navigating stairs, elevators and escalators safely

Other duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Equal Opportunity Employer : We are an equal opportunity employer and committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.