What are the responsibilities and job description for the Dining Room Manager position at Experience Senior Living?
The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.
We are looking for a Dining Room Manager to join our amazing team!
Benefits: We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.
Responsibilities:
- Provide a high level of customer service and promote a fine dining atmosphere.
- Interviews, coaches, trains, develops, and helps hire new dining room team members ensuring ESL dining standards are met.
- Provides valuable input in all evaluations and disciplinary actions for dining team members.
- Coordinates scheduling for all front of the house team members.
- Collaborates with Executive Chef on using systems, software and computer programs to ensure compliance in operations.
- Assists with purchasing food in Executive Chef’s absence.
- Manages POS functions through eMenu Choice software.
- Coordinate and lead all special events, and sales & marketing events and appropriately staff for these events.
- Establishes a connection to new residents ensuring satisfaction with meal service and transitioning into the community.
- Assists in the coordination of guest visits, special parties and family events for residents with the Executive Chef.
- Creates a strong sense of teamwork and cooperation among all team members.
- Assists with Pre-Meal stand up for all dining and kitchen team members.
- May perform other duties as assigned.
- Connect and help residents transition from home to community through thoughtful engagement at every level of interaction.
- Positive leader with the ability to lead and coach team members.
- Ability to build positive and strong relationships with team members and residents.
- Focused and dedicated to provide excellent customer service.
- Able to handle multiple jobs and priorities.
- Able to delegate and hold team members accountable in an efficient and respectful manner.
Requirements:
- High School Diploma or general education degree (GED).
- Three (3) to Five (5) years dining room or restaurant wait staff experience.
- Working knowledge of basic kitchen operations and food safety standards.
- Previous management or team leadership experience necessary.
- Strong organization and time management skills.
- Able to manage budgets including food, supplies, and labor.
- Able to solve problems of dissatisfied customers and/or team members.
- Previous experience in banquets or special event planning.
- Basic computer skills using programs such as Microsoft Office.
- Ability to work varied schedules to include weekends, evenings, and holidays.
