What are the responsibilities and job description for the Dining Room Manager position at Experience Senior Living?
Benefits: We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.
Shift: Full Time | Monday - Friday | 11a - 7:30p
Responsibilities:
- Provide a high level of customer service and promote a fine dining atmosphere.
- Interviews, coaches, trains, develops, and helps hire new dining room team members ensuring ESL dining standards are met.
- Provides valuable input in all evaluations and disciplinary actions for dining team members.
- Coordinates scheduling for all front of the house team members.
- Collaborates with Executive Chef on using systems, software and computer programs to ensure compliance in operations.
- Assists with purchasing food in Executive Chef’s absence.
- Manages POS functions through eMenu Choice software.
- Coordinate and lead all special events, and sales & marketing events and appropriately staff for these events.
- Establishes a connection to new residents ensuring satisfaction with meal service
and transitioning into the community.
- Assists in the coordination of guest visits, special parties and family events for residents with the Executive Chef.
- Creates a strong sense of teamwork and cooperation among all team members.
- Assists with Pre-Meal stand up for all dining and kitchen team members.
- May perform other duties as assigned.
- Connect and help residents transition from home to community through thoughtful engagement at every level of interaction.
- Positive leader with the ability to lead and coach team members.
- Ability to build positive and strong relationships with team members and residents.
- Focused and dedicated to provide excellent customer service.
- Able to handle multiple jobs and priorities.
- Able to delegate and hold team members accountable in an efficient and respectful manner.
Requirements:
- High School Diploma or general education degree (GED).
- Three (3) to Five (5) years dining room or restaurant wait staff experience.
- Working knowledge of basic kitchen operations and food safety standards.
- Previous management or team leadership experience necessary.
- Strong organization and time management skills.
- Able to manage budgets including food, supplies, and labor.
- Able to solve problems of dissatisfied customers and/or team members.
- Previous experience in banquets or special event planning.
- Basic computer skills using programs such as Microsoft Office.
- Ability to work varied schedules to include weekends, evenings, and holidays.
