What are the responsibilities and job description for the Leasing & Move-In Specialist position at Experience Senior Living?
The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.
We are looking for a Leasing & Move-In Specialist to join our amazing team!
Benefits: We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.
Responsibilities:
- Work with new or transferring residents to complete the necessary move-in documents and preparations to ensure a smooth transition.
- Respond to telephone inquiries in real time where possible and conduct walk-in and scheduled tours with prospective residents or interested parties.
- Serve as an ongoing resource, responding to new resident’s questions and needs and assist them in becoming acclimated in their new home.
- Coordinate move logistics with the operations team including apartment measurements, apartment readiness and work orders, and delivery of items to apartment in the client’s absence.
- Arranging move details with the resident or resident’s responsible party for things like a moving company, etc.
- Provide overall administrative support to the Leasing Counselors and overall sales team as needed, including “sales zone” focused activity such as Creative Follow Up.
Requirements:
- Proficient typing and computer skills, including experience using Microsoft Office
- Effective verbal and written communication skills required
- Associates Degree or relevant experience and education preferred
- Experience managing multiple processes that require organizational skills (i.e. Office Manager) preferred
- Demonstrated talent for interacting with a wide variety of people, particularly the elderly, their family members and professional influencers
- Ability to communicate openly, honestly and responsibly with others
- Ability to maintain a customer focus treating others with respect and integrity
- Ability to accept responsibility for agreements made and follow through as appropriate
- Ability to read, speak, and understand the English language
- Ability to adapt and work effectively as part of a team and independently
- Ability and willingness to flex schedule in order to meet resident needs is required.
