What are the responsibilities and job description for the Resident Experience Ambassador (Memory Care) position at Experience Senior Living?
Benefits: We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.
Shift: Full Time | Monday - Friday | 8:30a - 5:00p
Responsibilities:
- Will help facilitate socials, games, crafts, cooking, movies, outings, outdoor time, and many other activities as per the monthly/daily schedule.
- Work with the Resident Experience team to bring new and exciting ideas, and to encourage others to offer new suggestions, to add to the monthly planned program(s).
- Assist in creating and adjusting the Resident Experience plan for each resident.
- Ensures that each resident has been given a copy of the monthly activity calendar.
- Invites, engages, and encourages participation from all residents to the extent they are comfortable participating.
- Assists in bringing residents to and from all activities.
- Uses Lifeloop to document all attendance both at planned activities and 1:1 interactions.
- Identify and report to the Resident Experience Director and personal, emotional, cognitive, and environmental concerns that prevent or limit a resident’s ability to participate in any activity.
- Able to maintain a customer focus, treating others with respect and integrity.
- May drive the company van or vehicle for various reasons as required by the community.
May perform other duties as assigned.
Requirements:
- Previous experience in organizing activities or event planning preferred.
- One (1) to two (2) years of working with seniors strongly preferred.
- Experience in a Memory Care setting strongly preferred.
- Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the resident.
- Ability to communicate verbally, in writing, and through pictures when necessary.
- Able to operate standard office equipment.
- Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, email, social media, and Resident Experience software platforms.
- The position requires driving responsibilities; must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.
- Able to think creatively and independently to meet worthwhile objectives.
- Able to be innovative to create and generate solutions and programs.
- Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.
- Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.
- Able to relate to routine operations in a manner that is consistent with existing solutions to problems. C
- Able to work with people in such a manner to support the company’s culture, work in a team setting to accomplish goals and get results.
- Expected to represent the Resident Experience department by being punctual, neat, clean, and professional in appearance.
- Ability to work varied schedules to include weekends, evenings, and holidays.
