Lead Concierge

Join Our Passionate Team at Experience Senior Living!

Are you passionate about creating joy and enriching the lives of seniors while providing superior quality care? If so, then this is the opportunity for you! We are seeking an exceptional Lead Concierge to join our team at Heritage Crossing. This is your chance to work in a caring, attentive environment, catering to the unique needs of our residents who have chosen to enjoy a lifestyle they’ve earned and deserve at our beautiful community.

At Experience Senior Living, we are a team of dedicated professionals driven by our mission to create communities with purpose that make a positive impact on the lives of our residents, their families and our team members. We are curating extraordinary experiences by fostering genuine friendships and connections with our residents. We intend to disrupt the experience of aging by allowing our residents to thrive in a unique, vibrant, and engaging environment.

Schedule: Full-time

Benefits:

• Competitive Compensation Package
• Comprehensive Benefits Package: Medical, Dental, Vision, STD/LTD, Life, and Voluntary Life Insurance
• 401(k) Plan with Employer Matching
• Paid Holidays
• Up to 20 Days PTO within the First Three Years

Key Responsibilities:

As the Lead Concierge, you will be at the heart of our community, providing exceptional service to residents, families, guests, vendors, and staff. You will ensure that our community runs smoothly while creating a welcoming and memorable experience for everyone that visits our community.

Resident & Family Services:

• Welcome new residents and families, introduce them to the community, and provide an overview of concierge services. Serve as the primary point of contact for all needs, requests and concerns delivering a personalized, memorable service.
• Coordinate and facilitate services such as dry cleaning, grocery deliveries, reservations, beauty appointments, tickets, and transportation, ensuring seamless execution and satisfaction.
• Coordinate the community’s transportation schedule, ensuring smooth, conflict-free experiences for all residents.

Communication & Support:

• Maintain clear, proactive communication, answering and routing phone calls with professionalism and accuracy, ensuring messages are promptly delivered to the appropriate parties.
• Serve as the liaison between the culinary department and guests for meal reservations, ensuring a positive dining experience. Manage RSVP lists for community events and special meals and follow-up to ensure participation.

General Admin & Office Management:

• Manage concierge staff, perform annual performance evaluations, approve timecards, create and manage monthly concierge team schedule and order and distribute team uniforms.
• Partner with the Sales department to create and maintain new resident files, ensuring all records are up to date.
• Partner with the IT help desk to add new residents to the community’s technology platforms, ensuring seamless integration into the system.

Front Desk Operations:

• Oversee general office management, including ordering supplies, monitor sign-in/sign-out logs for residents and guests to maintain community security, process mail, ensure a clean, organized, and welcoming reception and lobby area at all times.

Skills and Qualifications:

• Two (2) to five (5) years' experience as a Concierge, Office Manager or administrative, customer service role required.
• One (1) to two (2) years' experience managing a small team of direct reports required.
• Experience working in a senior living community preferred.
• Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email.
• The position may require driving responsibilities; must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.
• Excellent communication and interpersonal skills with a focus on customer service.
• Strong organizational skills and attention to detail. Ability to multitask and manage competing priorities in a fast-paced environment.
• A proactive, solution-oriented attitude with a focus on creating positive experiences.

Why Choose Us?

This is more than just a job—it’s an opportunity to be part of something truly special. If you’re ready to bring your compassion and professionalism to our community and make a difference in the lives of seniors, we want to hear from you! Apply today and help us create a welcoming and nurturing place where our residents can enjoy the best years of their lives.

Apply Today!