Job Description
Job Description
Join Our Passionate Team at Experience Senior Living!
At Experience Senior Living , we are a team of dedicated professionals driven by our mission to create communities with purpose that make a positive impact on the lives of our residents, their families and our team members. We are curating extraordinary experiences by fostering genuine friendships and connections with our residents. We intend to disrupt the experience of aging by allowing our residents to thrive in a unique, vibrant, and engaging environment.
We are looking for a Regional Business Optimization Specialist to join our amazing team!
The Regional Business Optimization Specialist will be an integral part of the Operations team and is primarily responsible for supporting the assigned locations with accurate and timely resident collections. This includes orientation of residents / their family to billing statements and processes, supporting ED in timely and accurate rent-up review / approval, all resident collection efforts, and proactive tracking and trending of process to recommend opportunities for improvement.
Principal Responsibilities :
Resident Revenue Collections - Accuracy and Timeliness :
- Maintains and oversees specific processes including up to date Standard Operating Procedure for the collection and maintenance of resident data, which includes resident statement accuracy, review of resident aging reports, coordination with Health and Wellness Directors in confirming level of care to billing accuracy, and resident demographic information.
- Rent up
Review rent-up document with ED (rent-up prepared by accounting) for ED approval. Follow-up with accounting on any questions ED expresses to achieve ED approval
Ensure ED has needed documentation to do thorough review and sign off timely (between 21st and 24th of every month)Conducts orientation for / with all new residents and their families introducing the role of the BOS and your contact information / picture, billing statement overview, billing statement receipt (e.g., email, hard copy etc.), rental insurance requirements, and payment mechanisms (supporting ACH enrollment with on-site team member)Conduct all interactions with a high degree of customer service orientation including rapid responsiveness to all billing and collection inquiries whether from ED, Lead Concierge, and / or residents and their families via email, phone, letter, or in-person inquiryCreation and ongoing completion of tracking log of all inquiries to ensure closing of loop and for tracking purposesAt least quarterly review of tracking logs for trends with proactive recommendations to ED and Regional VP for opportunities to enhance on-time collections without interventionCommunity Visits : Quarterly and as needed site visits to enhance relationships with ED, staff, and residents and assist ED with specific recommendations and requests as relates to resident collectionsAssist / support on-site team members to ensure residents are enrolled in ACHRenters Insurance : Audit at least annually to ensure renters insurance documentation complete and up to date.Collaboration with SVP Finance & Asset Management on ad-hoc community-level projects (e.g., vendor contracting / bidding)Additional duties may be assignedSkills and Qualifications :
Associate degree in accounting, Business, Finance or a related field preferred and two (2) years of experience with business office functions; or an equivalent combination of education and experience.Three (3) to five (5) years in business office management, finance or accounting preferred.Working knowledge and experience in understanding how a senior housing community functions and operates preferred and / or expected to gain quicklyWorking knowledge of general accounting, billing and collections and expense management practices.Able to perform budget analysis and variance reporting.Computer literacy in MS Office required.Strong decision-making, analytical, problem solving, and conceptual thinking skills.Prior regional, multi-site, multi-state experience preferred.Ability to work as part of a team.Excellent communication and interpersonal skillsStrong commitment to customer service excellenceThe ability to work under pressure and handle challenging situations in a calm and professional manner.Takes the initiative, shows confidence, drive, and enthusiasm.Ensures high standards, shows initiative, proactivity, and professionalism.Polite, tactful, and friendlyGood level of decision-making ability and a sense of responsibility.The ability to plan, organize, and delegate tasks and activities.Connect and help residents transition from home to community through thoughtful engagement at every level of interaction.Always provide outstanding service, both to internal and external customers.Proactively build great working relationships with employees at all levels of the organization.Maintain a safe and healthy working environment.Why Choose Us?
This is more than just a job—it’s an opportunity to be part of something truly special. If you’re ready to bring your compassion and professionalism to our community and make a difference in the lives of seniors, we want to hear from you! Apply today and help us create a welcoming and nurturing place where our residents can enjoy the best years of their lives.
Apply Today!
