What are the responsibilities and job description for the Enrollment Agent - Entry Level position at Experiential Group?
Job Description
Job Description
At Experiential, We partnered with the Federal Lifeline Program to make communication tools accessible to low-income households. Our Entry Level Enrollment Agent plays an integral part in allowing families to better navigate tough times when the unexpected happens. As an Entry Level Enrollment Agent, you will assist us in creating a strong, positive impact in the community. We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll. If you're looking to join a rapidly growing company with a triumphant and positive environment, then a career with Experiential is for you!
Responsibilities as an Entry Level Enrollment Agent :
- Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program
- Maintain high levels of confidentiality with sensitive client information
- Act as the primary point of contact responsible for handling all enrollment appointments
- Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve
- Empathize and deescalate consumer concerns with sincerity, understanding, and care
- Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program
Qualifications as an Entry Level Enrollment Agent :
Perks of an Entry Level Enrollment Agent :
LI-Onsite
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