What are the responsibilities and job description for the Customer Service Representative position at Experigreen Lawn Care?
ExperiGreen is a national provider of lawn care services. We are committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make our company an exciting and motivating place of employment.
Because of the continued growth of our company, ExperiGreen is currently seeking a Customer Service Representative. If you set high standards for Excellence, Integrity and Customer Service, this may be the position for you. Apply now and learn more about opportunities with ExperiGreen.
Overall Responsibilities
- Answers inbound customer service calls, responds to customer emails and surveys.
- Resolve customer service concerns after determining root cause of the concern.
- Escalate customer issues requiring extensive problem solving.
- Use save training and current save offers to retain customers at every opportunity.
- Update and maintains customer database with accurate customer information and timely data entry.
- Verification of customer orders.
- Clear and accurate data entry.
- Provide First Call Resolution and timely follow-up with the customers.
- Achieve quality standards as outlined by the company.
- Communicate customer impacting trends and/or ideas for improvement to manager.
- Outbound calls to schedule applications and/or service calls.
Position Highlights
- Competitive Hourly Rate
- Full Range of Benefits: Medical, Vision, Dental
- Paid Company Training
- Advancement Opportunities- Based on Performance
- Great Work Environment
Education and Experience Requirements
- High school diploma or general education degree (GED); or up to one-year related experience and/or training, or equivalent combination of education and experience.
- Associate degree from a two-year college or technical school preferred
- Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Benefits
· Health Insurance
· Dental Insurance
· Vision Insurance
· 401(k) matching
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Ability to Commute:
- Mishawaka, IN (Required)
Work Location: In person
Salary : $17 - $20
