What are the responsibilities and job description for the Customer Service Escalation Manager - Mandarin Language position at Experis?
Our client, a leader in technology solutions, is seeking a Critical Situation Escalation Manager to join their team. As a Critical Situation Escalation Manager, you will be part of the Customer Experience & Success department supporting the Critical Situation Management Escalation Team. The ideal candidate will have exceptional communication skills, a customer-focused mindset, and the ability to manage high-pressure situations effectively, which will align successfully in the organization.
Job Title : Critical Situation Escalation Manager
Location : 100% Remote
Duration : 18 mo contract
MUST BE FLUENT IN MANDARIN
Pay Range : $35 / hour
What's the Job?
Address high priority customer escalation needs for critical and high-visibility problems impacting strategic Unified customers and Partners.
Participate in a 24x7 coverage schedule to provide timely, reliable, and high-quality responses to complex customer escalations.
Provide mentor assistance regarding the CritSit process to ensure successful execution.
Interface with various groups within the organization to drive resolution, up to the executive level, as necessary.
Manage Unified Customers and Partners CritSits to ensure the CritSit process is being followed and any need for escalation is addressed.
What's Needed?
7 years of experience in the technology industry or customer service, particularly with executive-level customers.
Fluency in business-level Mandarin (read, write, speak).
Strong professional communication skills, both written and verbal, with the ability to type 50-60 WPM.
A Bachelor's Degree in technology, business, or a related field is preferred.
Ability to work non-standard hours, including weekends and public holidays.
What's in it for me?
Opportunity to work in a prestigious role within a globally recognized organization.
Gain valuable experience in high-stakes communication and customer service.
Work in a dynamic environment with a focus on critical situation management.
Potential for contract extension beyond the initial term.
Collaborate with a diverse team dedicated to delivering exceptional customer experiences.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Salary : $35
