What are the responsibilities and job description for the Desktop Support Technician position at Experis?
Title: IT Desktop Support Technician
Location: 26 Century Boulevard Nashville TN 37214
Duration: 12 Months
Job Summary:
- We are seeking a skilled Desktop Support Technician to configure, install, and maintain desktop software and hardware while providing technical support to end users. The ideal candidate will have a strong troubleshooting mindset and the ability to resolve software and hardware issues efficiently.
Key Responsibilities:
- Monitor and update the dispatch/ticketing system, resolving assigned tickets in a timely manner.
- Configure, install, monitor, and maintain workstation software and hardware.
- Provide technical support and guidance to end users, ensuring minimal downtime.
- Ensure proper backup of user data and compliance with security and licensing requirements.
- Test, troubleshoot, maintain, and document application packages.
- Maintain detailed documentation of configurations and issue resolutions.
- Assist other departments with IT-related issues as needed.
- Perform administrative tasks such as reporting, ordering replacement parts, and tracking inventory.
- Stay updated on emerging workstation support technologies and best practices.
Requirements:
- Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- Experience: 1-3 years of experience in IT support, desktop support, or a similar role.
Technical Skills:
- Proficiency with Windows/macOS operating systems.
- Experience with Active Directory, Office 365, and remote troubleshooting tools.
- Familiarity with IT security best practices and endpoint management.
Preferred Qualifications:
- CompTIA A , ITIL, or other relevant certifications.
- Experience with asset management and ticketing systems like ServiceNow or Jira
Salary : $24 - $25
