As a Senior Business Analyst , you'll function as a liaison between business users, functional subject matter experts, systems analysts, and technical developers. Typical responsibilities include working with the business to analyze processes (assessing current state and future state process flows), documenting process diagrams, requirements elicitation and documentation, performing system fit / gap analysis, providing input for design specifications, developing and overseeing request for proposals where technology is involved and participation in systems testing.
As a key member of Technology Services, you'll be a part of a team that helps deliver a high degree of customer value via the innovations we're a part of. By doing so, you'll be a crucial member in achieving our goal of always exceeding customer expectations.
Current Project needs specific to this role :
- Senior level BA with experience in eliciting requirements for an RFP and creating the bid package documentation. (Current project will be for a Case Management System)
- In addition, a BA is needed for an implementation of a new Consolidated Utilities Billing system. Time will be split 50 / 50
ABOUT OUR JOB
The Senior BA will Act as principal liaison for business stakeholders and as a key point-of-contact to Technology Services, internal / external agencies, and vendors on their behalfPartner with business stakeholders to identify problems / opportunities, assist in developing these into project / initiatives, and work within Technology Services to move these into the project pipeline.Prioritize and complete project backlog requestsLead and organize UAT coordination with the end user teamUnderstand business processes and system capabilities for complex, integrated systemsWork with vendors to understand system intricacies and process needs to advocate for the best possible solutionFacilitate team understanding and elicit requirements for systems, integrations, and future state functionalityUtilize Azure Dev Ops (ADO) for all project tracking purposesCreate functional process fit / gap analysis documentation which identifies and recommends resolution of any process, system, and integration related gapsMake suggestions for any as-is or to-be processes which are lacking and / or present a risk and help mitigate them, before they become an issueMay work with the QA team to support system testingMay provide go-live support and immediate post-production support activities as neededFollow TS best practices : documentation, project, and change management processesABOUT YOU
Minimum 3 years of current, professional level experience in Business Analysis which should include at least two years of experience performing lead-level work for multi-sized projects, including :
Experience gathering requirements for, authoring, and coordinating responses with RFP documentation, as well as ensuring SOW documentation is completed accuratelyManaging process analysis and improvement activities which impact multiple teams / departmentsIdentifying, recommending, and delivering recommendations which improve enterprise-wide systemsPerforming technical process evaluation, analysis, along with recommending fixes for complex and highly integrated technology software system environmentsCreating process and system diagrams for current and future system and process documentationDelivering documentation converted for training or making course materials for end usersCreating process handoff and system integration diagrams for all related systemsExcellent team collaboration, delivering results with peers, customers, and vendorsHelp technical and non-technical team members understand how / why process handoffs impact requirements, systems, and integrations between systemsAdditional skills required to be successful in the role :
Excellent written and verbal communication skillsSelf-organization / self-startingCustomer experience focusedEffective in facilitating customer engagementsProblem analysis / root cause analysisEffective in preparing for and delivering presentations (varying material)Skilled in consensus building and conflict managementAbility to effectively negotiateLicense / Certifications : Must obtain Criminal Justice Information Services (CJIS) clearance within 45 days of start datePreferred Experience :
Experience across a broad spectrum of Technology solutionsITIL / ITSMAgile / Scrum (ScrumMaster and or Product Owner experience preferred)Business Process Management (BPM)Lean Six Sigma / Lean process developmentRequest for Proposal (RFP) process participation / coordinationStatement of Work (SOW) development, review and executionVendor ManagementChange ManagementBusiness case development and deliveryBusiness Intelligence (PowerBI or the like)Microsoft Office including Visio, Azure DevOpsRequired Education :
Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics or a related field.
