What are the responsibilities and job description for the US - Field Technical Spt Cons II - US4 position at Experis?
Job Details
Job Description
Our client, a leader in technology solutions, is seeking a Field Technical Support Consultant II to join their team. As a Field Technical Support Consultant II, you will be part of a dynamic team supporting HP's PC Products customers. The ideal candidate will have strong mechanical aptitude, excellent interpersonal skills, and the ability to troubleshoot effectively, which will align successfully in the organization.
\n\nJob Title: Field Technical Support Consultant II
\n\nLocation: Omaha, NE
\n\nPay Range: $19.37 per hour
\n\nWhat's the Job?
\n\n- \n\t
- Provide hardware support and related services to HP's PC Products customers, including laptops, desktops, and printers.\n\t
- Configure hardware, software, and simple network components while ensuring customer satisfaction.\n\t
- Manage critical service events and interact with multiple levels of HP and customer management.\n\t
- Perform technical action plans to remediate PC and print issues on-site.\n\t
- Educate customers about technology and assist in building strong relationships.\n
What's Needed?
\n\n- \n\t
- Ability to bend, crawl, stoop, sit, lift, and move up to 50 pounds.\n\t
- Experience in technical/mechanical hardware repair and troubleshooting.\n\t
- High School diploma or equivalent, with additional hardware technology training preferred.\n\t
- Availability to work both scheduled and unscheduled overtime, including non-traditional workdays and holidays.\n\t
- Strong verbal and written communication skills, especially in customer-facing situations.\n
What's in it for me?
\n\n- \n\t
- Opportunity to work in a fast-paced and constantly changing environment.\n\t
- Gain valuable experience in customer service and technical support.\n\t
- Work independently while being part of a supportive team.\n\t
- Receive a cell phone reimbursement and a laptop/tablet for work purposes.\n\t
- Participate in a professional development environment with opportunities for growth.\n
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
\n\nAbout ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
\n\nManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Salary : $19
