Demo

Client Advocate 12 years of corporate experience

Expert Institute
Milwaukee, WI Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 6/4/2025

Job Description

POSITION OVERVIEW Expert Institute is seeking a driven and detail-oriented Client Advisor to serve as a key liaison between our organization and trial attorney clients. In this role, you will play a critical part in shaping case strategies by providing expert witness selection and litigation consulting. This position is ideal for self-directed professionals who thrive in a fast-paced, technology-driven environment and excel in 1 : 1 client service, legal analysis, and project management. The workload is intense but rewarding, for the right professional.

KEY RESPONSIBILITIES

Client Consultation & Strategy

  • Conduct comprehensive case intake discussions with trial attorneys to assess litigation strategies and expert witness needs.
  • Analyze case details and develop customized expert search strategies that align with proposed legal arguments.
  • Transform complex client requirements into actionable research initiatives that you will own to identify the most relevant experts.

Project & Case Management

  • Oversee the full lifecycle of client engagements, ensuring smooth execution across multiple service lines.
  • Monitor client usage and engagement throughout their contract term to maximize service value.
  • Coordinate timely and high-quality expert recommendations, maintaining precision and efficiency in deliverables.
  • Relationship Development & Client Success

  • Build and maintain trusted relationships with attorney clients, becoming a reliable resource throughout the litigation process.
  • Present expert witness findings and strategic recommendations to key stakeholders.
  • Proactively identify and address potential challenges, ensuring seamless service delivery.
  • Qualifications : Qualifications

    Ability and confidence to thrive in a fast-paced, high-volume environment; and independently manage multiple projects.

    Ability to thoughtfully and pursuasively speak on the phone, over video or in-person

    Bachelor’s degree (B.A. or B.S.) preferred.

    1-3 years of experience in client service, consulting, or a related field a huge plus.

    Strong analytical and critical thinking skills with a meticulous attention to detail.

    Excellent written and verbal communication skills.

    Demonstrated problem-solving ability with a creative and strategic mindset.

    Experience in legal, research, or professional services industries is a plus.

    Additional Information

    Why Join Us? This is a unique opportunity to join a fast-growing, innovative organization at the intersection of law and expert consulting. You will work directly with leading attorneys on high-impact litigation, contributing to case success through your expertise and strategic insights.

  • Gain insider exposure to the legal industry and high-profile litigation.
  • Develop invaluable research and analytical skills applicable across industries.
  • Work in a dynamic, fast-paced environment where no two cases are the same.
  • Be part of a team that values curiosity, innovation, and professional growth .
  • In addition to working with amazing people in a team-oriented culture , we offer staff development opportunities, and world-class benefits , including a 401(k) with a match , and free office lunches on Wednesdays and Fridays.
  • This role operates Monday–Friday, 9 : 00 AM – 6 : 00 PM CST .

    If you’re looking for an engaging role that blends research, communication, and client service, we’d love to hear from you!

    All your information will be kept confidential according to EEO guidelines.

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