Office Assistant / Dispatch

Office Assistant / Dispatch

POTENTIAL START DATE January 6th 2025

8-430 pm M , W , F 3 days a week .

In office position - Naperville

Expert Plumbing Heating and Electrical is a residential service company which has been in business for over 23 years. Our success is a reflection of the team we employ. We encourage our team to be the best that our industry and community has to offer. This is achieved through providing our staff with the tools, training, and mentoring that they need to be successful. We are a team, not just a company. We believe that in order to create an environment of teamwork that accountability must be at the forefront of our plan. This has been achieved by following 3 Simple Rules: Be on time… Be willing to learn new things… Do the best that you can… In this position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technician of assignments and enter necessary data into computer database. Performs related work as required. Job Responsibilities: o Primary responsibility is customer service. o Communicates with customers to determine their needs. o Supports service technicians. o Maintains customer repair records using computer database to give detailed history of the work performed at their sites. o Maintain dispatching board to ensure maximum efficient capacity of technicians. o Know and understand service work order module and service contract. o Active in all facets of dispatch. o Various reporting responsibilities as needed. o Other duties as required. Requirements needed in order to be considered for this position: o Requires a high school diploma...additional education a plus. o Previous dispatching/customer service experience. o Experience and utilizing judgment in order to plan and accomplish goals. o Follow up and follow through with technicians and customers to help maintain good customer relationships. o Knowledge of Service Titan a plus. Ideal candidates will have the following customer service-related skills: o A professional and courteous telephone manner. o Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians. o Patience and endurance to sit/stand behind a desk all day. o Able to identify and handle the urgency of each task, and work in a high-stress position. o Is detail-oriented with the ability to multi-task. o Basic computer skills to include the following: o Proficient w/Microsoft outlook excel and word. o Strong interpersonal skills such as, communication, problem solving, and organizational. o Perform a variety of tasks; works under general supervision of the office manager. o General office duties may include filing, sorting, answering phones in a CSR role, greeting customers, etc. Additional skills that will be considered: o Previous HVAC and/or Plumbing knowledge or experience helpful. o Familiar with standard concepts of HVAC and/or Plumbing helpful. Paid Time Off

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Paid time off

Schedule:

• Day shift

Experience:

• Dispatching: 1 year (Preferred)
• Customer service: 2 years (Required)

Work Location: In person

Salary : $15 - $18