What are the responsibilities and job description for the Customer Success Representative #ESF1459 position at ExpertHiring?
Job Description
Top Reasons to work with our client :
Competitive compensation and benefits package!
Flexible work schedule!
Collaborative team environment!
Opportunity to work on advanced financial transactions with tech-savvy clients such as those in cryptocurrency – no day is the same!
A culture that emphasizes teamwork but rewards individual performance. We want to help you accomplish your personal goals!
Job Type : Full Time
Location : Skokie, Illinois
Pay : Competitive Pay & Benefits!
Job Description
What you will be doing :
Answer inbound phone calls and assist customers with inquiries, support requests, and product information.
Conduct lead intakes to gather essential information about prospective clients and their needs.
Perform customer consultations to understand their requirements, address concerns, and provide tailored solutions.
Utilize HubSpot to manage customer interactions, track leads, and maintain accurate records.
Collaborate with departments to ensure seamless customer experiences and effective resolution of issues.
Proactively identify opportunities to improve customer satisfaction and retention through feedback analysis and relationship-building initiatives.
Assist in the development and implementation of customer success strategies and processes.
Provide regular reports and updates on customer interactions, feedback, and performance metrics to management.
Experience you will need :
Bachelor's degree preferred.
Proven experience in a previous sales, account management, customer success, or related role.
Proficient in Google Suite.
Strong organizational and time-management skills.
Excellent communication and interpersonal abilities.
Previous experience working in a SaaS or technology-driven company.
Familiarity with sales processes and lead qualification techniques.
HubSpot experience required.
Crypto or legal knowledge preferred.
A strong willingness to learn.
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days
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