What are the responsibilities and job description for the Bike Tour Lead position at Explor South Rim, LLC?
The Grand Canyon South Rim, located north of the gateway town of Tusayan, Arizona spans 278 miles (447 km) of the Colorado River and surrounding uplands. Situated on the ancestral lands of 11 present-day Tribal Communities, the Grand Canyon is renowned for its extraordinary erosion features—a mile-deep canyon offering breathtaking vistas from both the north and south rims.
Bike Supervisor
Bike Supervisor
Summary of Position:
Responsible for managing the bike rental staff, ensuring that the equipment is properly maintained, and delivering excellent customer service.
Duties and Responsibilities:
- Supervise and schedule bike rental staff.
- Manage rental bookings and inventory
- Achieve technical proficiency in bike building, repair, maintenance and safety through company- provided training
- Welcome guests with a warm and friendly smile while providing exceptional bike rental customer service
- Ensure that all equipment is properly stowed and cleaned at the end of day
- Exhibit professional behavior at all times when communicating with guests and fellow employees
- Maintain thorough knowledge of the Company by participating in employee training and quizzes
- Assist in the retail gift store, convenience store and deli when requested
- Support and understand all safety and environmental requirements
- Understand Company ISO management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
- Actively participate in creating a positive work environment, promoting team work
- Other duties as assigned
Position Requirements:
- Excellent customer service and people skills
- Must be able to work a variety of day, night, weekend, holiday shifts
- Must be able to work independently with little or no supervision
- Strong communication and interpersonal skills – must be able to read, write and speak English
- Must be able to meet and/or exceed customer expectations
- Must be able to lift 25 lbs frequently and up to 50 lbs occasionally. Position involves frequent bending, twisting, lifting and squatting. Majority of shift will be spent on feet for up to 8 hours per day in a fast paced environment.
Knowledge and Experience:
Education: High School Diploma or equivalent required
Experience: One(1) year supervisor experience preferred
Education: High School Diploma or equivalent required
Experience: One(1) year supervisor experience preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.