What are the responsibilities and job description for the Lead Bicycle Rental Associate position at Explor South Rim, LLC?
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Summary of Position:
Responsible for the rental and upkeep of bikes to guests in a friendly and efficient manner in the Company's continuing effort to deliver outstanding guest service.
Duties and Responsibilities:
Position Requirements:
The Grand Canyon South Rim, located north of the gateway town of Tusayan, Arizona spans 278 miles (447 km) of the Colorado River and surrounding uplands. Situated on the ancestral lands of 11 present-day Tribal Communities, the Grand Canyon is renowned for its extraordinary erosion features—a mile-deep canyon offering breathtaking vistas from both the north and south rims.
Lead Bicycle Rental Associate
Lead Bicycle Rental Associate
Summary of Position:
Responsible for the rental and upkeep of bikes to guests in a friendly and efficient manner in the Company's continuing effort to deliver outstanding guest service.
Duties and Responsibilities:
- Achieve technical proficiency in bike building, repair, maintenance and safety through company- provided training
- Welcome guests with a warm and friendly smile while providing exceptional bike rental customer service
- Help to ensure that public restrooms are clean and stocked with supplies by performing hourly checks when not busy during peak rental periods
- Ensure that bikes are clean and in good condition prior to guests getting on
- Ensure that bikes are properly stowed and cleaned in the storage area at the end of day
- Exhibit professional behavior at all times when communicating with guests and fellow employees
- Maintain thorough knowledge of the Company by participating in employee training and quizzes
- Assist in the retail gift store, convenience store and deli when requested
- Support and understand all safety and environmental requirements
- Understand Company ISO management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
- Actively participate in creating a positive work environment, promoting team work
- Other duties as assigned
Position Requirements:
- Excellent customer service and people skills
- Must be able to work a variety of day, night, weekend, holiday shifts
- Must be able to work independently with little or no supervision
- Strong communication and interpersonal skills – must be able to read, write and speak English
- Must be able to meet and/or exceed customer expectations
- Must be able to lift 25 lbs frequently and up to 50 lbs occasionally. Position involves frequent bending, twisting, lifting and squatting. Majority of shift will be spent on feet for up to 8 hours per day in a fast paced environment.
Knowledge and Experience:
Education: High School Diploma or equivalent required
Experience: Six months food and beverage experience preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Education: High School Diploma or equivalent required
Experience: Six months food and beverage experience preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
