What are the responsibilities and job description for the Customer Service Coordinator position at Explore Industries?
Customer Service Coordinator
Location: Millville, NJ
Join the Explore Industries Team!
At Explore Industries, we’re more than just a leader in fiberglass swimming pool design and manufacturing—we’re a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are looking for a dedicated Customer Service Coordinator to join our team and help deliver outstanding services to our customers and dealer network.
About the Role
As a Customer Service Coordinator, you will play a critical role in managing customer orders, supporting inside sales, and maintaining seamless communication with our dealer base. You will collaborate closely with Logistics and Planning teams to ensure efficient production and delivery of pools, products, and services across the United States and Canada. Your attention to detail and commitment to customer satisfaction will help drive Explore Industries' success.
What You’ll Do
- Process customer orders and coordinate delivery schedules based on production lead times.
- Act as a key liaison between customers, dealers, and internal departments to ensure smooth operations.
- Partner with Accounts Receivable to confirm payments prior to order delivery.
- Manage existing inventory for consignment or stock customers by integrating units into construction schedules.
- Provide timely and professional support to customers regarding order status, scheduling, and product information.
- Contribute to process improvements to enhance the customer experience and operational efficiency.
What We’re Looking For
Education & Experience:
- 1 years of customer service, administrative, or invoicing experience.
- 1 years of experience building relationships with customers and dealers.
- Experience working in a high-volume, fast-paced environment with strict deadlines.
- Intermediate proficiency in Microsoft Office applications (Excel, Word, Outlook, Access).
- CRM experience (preferred).
- Experience with Microsoft Business Central or SAP (preferred).
Skills & Qualifications:
- Strong problem-solving skills with a customer-first mindset.
- Excellent communication and relationship-building abilities.
- Ability to multi-task and manage competing priorities effectively.
- Willingness to learn and cross-train within the team for maximum efficiency.
- Flexibility to accommodate after-hours customer needs as required.
Why Explore Industries?
- A collaborative, supportive work environment where your skills make a real impact.
- Competitive benefits package, including:
- Generous Paid Time Off & Holidays
- 401(k) with company match
- Medical, Dental & Vision Insurance (optional)
- Optional Life & Disability Insurance
Ready to Dive In?
If you’re a motivated and detail-oriented customer service professional looking to make an impact, we want to hear from you!
Learn more about us at exploreindustries.com.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $52,000 - $60,000
