Visitor Service Field Representative

Position Title: Visitor Service - Field Representative

Status: Seasonal, Variable 15 - 32 hours per week

Reports to: Program Coordinator, Visitor Service Specialist

Number of Open Positions: 6 - 8

Position Details

At least one weekend shift, weekdays, and summer holidays required.

• Seasonal: Peak season (May - September, can accommodate some shorter season employees)
• Start date: May 24th, training May 19th - 21st
• Hours may vary for weekday and weekend shifts depending on park events.
• Day shifts typically: 9:15 am - 4:15 pm, or breaker shifts 11:00 am - 4:00 pm.

Salary and Benefits

• $20/hour
• Portland sick time accrual
• TriMet Hop Card or Parking Kitty Validation for Parking

Explore Washington Park’s mission is to provide an accessible, inclusive, and cohesive experience for all who visit Portland’s destination Park.

Position Overview

Field Representatives staff the information booths and assist in some traffic control throughout the summer peak season. They become experts on the Park's attractions and the transportation options within and around Washington Park. The team works collaboratively with Portland Parks & Recreation Rangers and Park Partner staff to ensure visitor needs are met and problems are solved. This position is expected to work outdoors in all weather conditions.

Duties and Responsibilities

Visitor Services

• Interact with Washington Park visitors. Provide excellent customer service to Park visitors, including giving information on venues, parking, parking meters, transportation options, and park amenities.
• Set up and take down information booth signs/displays at start/end of shift.
• Complete morning inventory checklists on a daily basis and ensure the booths are stocked with supplies, maps/brochures, and are presentable. Relate missing items and needs to supervisor.
• Educate visitors regarding Park transportation services, including the Washington Park Free Shuttle, TriMet bus/MAX routes, bicycle and pedestrian networks, and personal and oversized vehicle parking options.
• Maintain daily service logs and track visitor conversations and concerns to assist in EWP data analysis.

Information Referral

• Refer Park rule enforcement and safety and security concerns to supervisors, Park Rangers, and 911, as appropriate. Refer maintenance issues to appropriate contact.
• Direct destination-specific questions to the appropriate Park partner liaison(s).
• Use provided radios and other devices and materials to locate information about Park attractions, rates, directions, etc.

Traffic Operations

• Run Offsite parking operations as directed.
• Set up and take down traffic control cones/signs when assigned.
• Direct traffic in high-congestion areas; request assistance from Park Rangers or Parking Enforcement via radio when necessary.
• Ensure Park visitors respect the rules related to Offsite parking.
• Assist with line management and loading/unloading of buses as well as providing bus arrival information.

To Apply

Please apply on LinkedIn or send us an email with a cover letter and resume to hiring@explorewashingtonpark.org. The subject line should be "Field Representative." Within your cover letter, please include if you are interested in a part-time or full-time position.

Applicants must be authorized to work in the US through the duration of their employment with Explore Washington Park.