What are the responsibilities and job description for the Remote Hotel Reservationist position at ExploreMore with Fran?
Title: Hotel Reservationist – Join Our Team and Provide Exceptional Service
**Are you passionate about the hospitality industry and helping guests have memorable experiences? We are seeking a dedicated Hotel Reservationist to join our team and assist with managing hotel reservations, ensuring that each guest has a seamless booking experience.
About Us: As part of a renowned hospitality group, we are committed to providing outstanding service and exceptional guest experiences. The Hotel Reservationist will be a key member of our team, handling all aspects of hotel reservations, including guest inquiries, bookings, and modifications.
Responsibilities:
- Handle hotel reservations, ensuring accurate booking details, room assignments, and special requests.
- Respond to guest inquiries via phone, email, and online platforms with a focus on providing excellent customer service.
- Process reservations and cancellations in a timely and efficient manner.
- Coordinate with hotel staff to ensure that guest needs are met before, during, and after their stay.
- Maintain an organized reservation system, updating guest details as necessary.
- Provide guests with accurate information about hotel amenities, rates, and policies.
- Assist with administrative tasks as needed, ensuring smooth daily operations.
Requirements:
- Strong communication and customer service skills.
- Ability to work well under pressure.
- Attention to detail and organizational skills.
- Comfortable with basic computer skills.
- Ability to multitask and manage time effectively.
- Previous experience in hospitality or customer service is preferred but not required.
Benefits:
- Flexible work hours with opportunities for part-time or full-time positions.
- Performance-based bonuses.
- Opportunities for growth within the company.
- Discounted hotel stays
