What are the responsibilities and job description for the Sales Account Manager - Exploring Graphics Job at Exploring Management LLC in La position at Exploring Management LLC?

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This organization participates in E-Verify

About the Organization

ABOUT EXPLORING, INC.

Exploring is the parent company of several unique, trailblazing Atlanta-based companies. Our companies span a range of industries, from the exhibit and event industry to hospitality, commercial, retail, architectural, automotive, museum, and other markets.

What each Exploring company has in common, however, is a ceaseless focus on discovering truly innovative solutions and value for clients. In fact, that focus is what we look for when adding new companies to the Exploring family.

Category

Project Management

Description

We are seeking an experienced Sales Account Manager. Competitive salary!

Exploring Graphics is a member of the Exploring family of companies. We are a digital custom graphics facility specializing in large format and grand format printing for retail / POP promotions, architectural signage, sporting events, tradeshows, museums and live events. Our experience in providing unique and custom solutions to the evolving world of graphics is unsurpassed and continuously innovating. Our products include dye-sublimation fabrics, vinyl and mesh applications, hanging signs and tension frames, UV flatbed printing, custom routing and product installation. All Exploring companies are customer service driven and staff must embrace this attitude.

RESPONSIBILITIES :

Key contact between clients and internal team.
Manage the work flow for multiple accounts from inception through completion and invoicing.
Provide estimates and project plans to include timing of design, production, installation and / or delivery.
Effectively communicate status of project progress to sales team and customer.
Build strong relationships with customers, determine future needs and capitalize on sales opportunities.

Exempt / Non-Exempt

Exempt

Full-Time / Part-Time

Full-Time

Location

Exploring Graphic Las Vegas

Position Requirements

QUALIFICATIONS :

Strong customer service and account management skills.

Background in creative services, digital printing and large format printing preferred.

Ability to respond quickly to requests from customers

Accurately enter and maintain record of estimates and processed orders. Review all orders for complete and accurate customer information, product, price, quantity and delivery information.

Proactively resolve issues throughout the life cycle of the project and communicate resolutions to clients

Skilled at problem solving, trouble shooting and negotiating.

Team player who maintains a positive attitude with co-workers and customers, willing to help other account managers or staff to complete projects.

Ability to follow established departmental procedures.

Must have the flexibility to work evenings and weekends as dictated by workload.

Must be open to constructive criticism from management.

Estimating skills are preferred but not required.

Follow chain of command when resolving internal production and departmental challenges.

Deliver a high level of customer service that is consistent with the project's requirements and compliant with established performance standards.

ESSENTIAL SKILLS AND ABILITIES

Function as a self-starter with the ability to work independently.

Excellent written and verbal communication skills; effective listening and problem-solving skills.

Ability to develop and maintain effective relationships both internally and externally.

Must be detail oriented and able to manage multiple tasks in a fast-paced environment.

Professional phone etiquette and professional business skill sets.

Superior documentation and record keeping skills needed to service customers.

Strong interpersonal skills, positive, pleasant, respectful and customer focused.

Actively listens and communicates clearly to both customers and co-workers.

A demonstrated ability to prioritize, follow-through and manage multiple projects.

Demonstrated ability to learn quickly and adapt to a rapidly changing environment.

Ability to calculate figures and amounts, add and subtract numbers, multiply, and divide

ESSENTIAL KNOWLEDGE AND EXPERIENCE

Experience in creative services, graphics and printing

High school diploma or equivalent required; post-secondary education strongly preferred

Minimum of 5-6 years of experience working in account management, customer service, design or sales in the printing industry

Working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint and ability to learn software programs specific to industry

Must type at least 40 WPM

Travel Requirements

This position is currently accepting applications.

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Sales Account Manager - Exploring Graphics Job at Exploring Management LLC in La

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