Business Systems Analyst

About the Company

Export Packers Company Limited is a multi-faceted, growth-oriented international food company. Since 1937, this privately owned family company based in Ontario, Canada, has built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The companys success is driven by its dedicated employees' professionalism and entrepreneurial spirit. Our Head office is located in Brampton, Ontario.

Role Summary

The Business Systems Analyst will report to the Director of IT and liaise with stakeholders from various business units to support system applications. You are responsible for working with the implementation partners of our existing on-premises ERP and new cloud-based ERP solution, enhancing the quality of IT products and services, and recommending solutions through workflow assessments and gap analysis to inform business decisions. You will define business needs and find technological solutions to align IT improvements with business initiatives. The BSA will perform requirements analysis, create functional design processes, and ensure testing for projects is completed promptly. You will have a great perspective of an As Is analysis process, accessing the system function experts and understanding their direction advisements.

Responsibilities

• Assist with defining and maintaining operational support models and related roles of end-users, stakeholders, software systems, clients, and vendors to clarify functional requirements.
• Acting as an information source and communicator between business branches.
• Document detailed proposals, identify data business requirements, create process flow charts, and functional design specifications to track project deliverables.
• Develop and enhance business process maps to identify opportunities for increased efficiency.
• Assisting in the implementation of our new ERP, Microsoft Dynamics 365, the BSA will proactively participate in creating and maintaining functional solutions addressing short and long-term organizational needs.
• Define and design the architecture and hierarchy of technical systems and business models.
• Document technical and process specifications to support the creation of SOPs.
• Analyze and develop information requirements to support business processes, integration, and effectively capture system data.
• Keep abreast of industry trends and technology.
• Other duties as assigned

Qualifications/Skills

• 3 years as an analyst or consultant in a technical environment is highly desirable.
• Degree in computer engineering, software development, business administration, or related field.
• Experience in ERP implementation is a must.
• Experience working with and understanding business processes and identifying gaps between current and future state.
• Must be a problem solver, organized, have excellent communication, and ability to create strong internal relationships with various personality types.
• Knowledge of Software Development Life Cycles (SDLC) and methodologies.
• Understanding of Project Management concepts such as; project lifecycle, charter, scope, work breakdown structure (WBS), Gantt chart, responsibility assignment matrix (RACI).
• Good knowledge of process design, process flows, and mapping.
• Advanced proficiency in Excel, PowerPoint, Word, Dynamics 365, PowerApps.
• CBAP certification is an asset.
• Programming experience is an asset.
• Experience with SmartSheet and Microsoft Devops is an asset.

Benefits

• Hybrid- 1 day work from home per week
• Summer hours (half day off every Friday between Victoria Day weekend and Labor Day weekend)
• Competitive vacation and Sick day policy
• Employee Discounts on the consumables
• Employee Assistance Program
• Company Paid Benefits
• RRSP Match Program

Export Packers is an equal opportunity employer committed to promoting diversity of thought, ideas, perspective and people. We create an inclusive environment that attracts, retains and values people of all backgrounds by treating all people in a way that allows them to maintain their dignity and independence through inclusion, integration and equal opportunity. We are committed to meeting the needs of those who interact with Export Packers in accordance with Federal and provincial laws.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, Export Packers has an Accommodation Policy as part of our hiring process. Should you require accommodation, please advise the People & Culture Department.

Please note: A criminal background check is required for all candidates and will be conducted in the final stages of the hiring process. This will be facilitated by our team, with full details provided during the selection process.