What are the responsibilities and job description for the Client Support Manager position at Express Closing Firm?
We are seeking a Client Support Manager to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about our services
- Troubleshoot and resolve client issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving services
Qualifications:
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $15 - $17