Customer Service Representative / Appointment Setter

POSITION SUMMARY:

Assist the customer service operations; dealing directly with customers, process work

order requests from customers for the Services Department, review the daily schedules,

handle anything related to Customer Service issues and appointment scheduling.

Essential Functions:

• Point of contact with customers by telephone
• Answer telephone lines, screen and direct calls, relay messages
• Receive service requests from customers and enter into the system
• Process daily work orders and service requests
• Direct requests and unresolved issues to the necessary Services Supervisor and/or designated Sales Person
• Communicate and coordinate with internal departments
• Maintain work orders filed in numerical order, keep six months onsite, and file remainder in storage.
• Assist in scheduling

Other Duties:

· Ability to organize and prioritize work

· Pursue personal development of skills and knowledge necessary for the effective performance of the role

· Other duties as assigned by Management, as the company needs may require

Supervision:

· This job has no supervisory duties

Job Qualifications:

• Preferred: Knowledge and solid proficiency in American Contractors (or similar software)
• Required: Microsoft Office applications including minimum of intermediate level Excel
• Required: Clear and effective verbal and written communication skills
• Required: Ability to work independently and multi-task and utilize work day to accomplish daily tasks and goals
• Required: Able to work effectively in a team environment
• Preferred: Knowledge and experience in construction

Experience:

• Two years experience in Customer Service environment

Education:

• High school diploma or equivalent.

Physical Demands:

• Occasional lifting up to twenty pounds
• Must be able to sit and work at a computer station
• Must be able to stoop, kneel, climb stairs and bend at the waist, and reach on a daily basis
• Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

Personal Qualities:

• Friendly, courteous, professional attitude towards customers
• Cheerful, optimistic, cooperative attitude towards co-workers and management
• Fast-paced, deadline-oriented environment; must be able to handle several projects at once
• High attention to detail and accuracy
• Understanding and agreement to the privacy of confidential information
• General office administrative knowledge; copying, filing, faxing, delivering and professional phone skills

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

People with a criminal record are encouraged to apply

Application Question(s):

• Desired Salary?

Work Location: In person

Salary : $19 - $21