What are the responsibilities and job description for the Learning and Development Professional position at Express Employment International Headquarters?
Job Details
Description
Basic Function: This position is responsible for full-time training delivery. Deliver live training in-person and virtually to franchise owners and franchise staff members. Conduct needs assessments to identify learning needs and desired outcomes. Develop compelling class content that adheres to adult learning methodologies. Measure results and effectiveness of training delivered.
Typical Requirements:
- A minimum of five years training experience and/or staffing industry experience.
- Proven ability to design and develop class content.
- Experienced in live training in-person and virtually for both small and large groups of learners.
- College Degree.
- A passion for helping others achieve new levels of understanding.
- Excellent interpersonal and communication skills.
- Professional appearance and a willingness to work flexible hours.
Essential Functions
1. Training Delivery
- In-person and virtual training of classes on topics that include recruiting, interviewing, product knowledge, sales, technology, business management and leadership.
- Facilitate experiential learning activities to ensure the accomplishment of defined learning objectives.
- Conduct additional training classes for franchisees and staff via webinars and field visits.
- Train at corporate-sponsored events and conferences.
- Conduct individual training and coaching sessions, as needed.
Percent of Time: 50% Frequency Other
2. Class Content Development
- Collaborates with other teams/departments to develop training to support company’s strategic sales initiatives.
- Work with subject matter experts to plan, design, and develop content for learning initiatives.
- Develop compelling class content that achieves learning objectives and adheres to adult learning methodologies.
- Design and develop individual, small-group, and large-group experiential learning exercises that enhance learning and application.
Percent of Time 25% Frequency
3. Transfer of Learning
- Identifies stages in learning and skill development and recommends appropriate delivery of mentoring, coaching, and/or other training activities to promote continued trainee development.
- Uses a variety of assessment methods before, during and after training to measure training impact and work in conjunction with the VP of Express University to guarantee training effectiveness.
- Coach and generate positive sales results with existing and new franchisees to achieve revenue generating goals and communicate with appropriate developers.
- Travel to field offices to assist with learning. Could be up to 25% of the time.
Percent of Time 20% Frequency
4. Professional Development
- Strives to remain current on trends, developments, and changes in the staffing industry and the field of learning and development. This may include attending webinars, conferences, and classes for professional development; and/or monitoring industry releases and publications related to both staffing and training.
Percent of Time 5% Frequency
Qualifications
