What are the responsibilities and job description for the Retail Operations Manager position at Express Employment International?
Our client, a leading name in global travel retail, is seeking a Cruise Services General Manager for their LATAM headquarters. With excellent benefits, stunning office spaces, and a hybrid work schedule, this is an outstanding opportunity for any corporate retail professional.
ROLE PURPOSE
The role supports overall management of the company’s operations by leading the development of Commercial Budgets, assisting in the creation of Commercial Plans, and overseeing business execution and performance while taking on P&L responsibility.
RESPONSIBILITIES
Operations
Ensures correct and complete implementation of the commercial plan for the companies under his/her scope
Adding value and knowhow to the execution of the operating model and adapting the organization to local needs
Participate in determining the correct sales strategy for the Cruise Line
Define all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions,
Category selection…) in coordination with Marketing and Category Management
Ensure that decisions and recommendations from the Cruise line/Head office are applied in shops
Ensure that shops are run in accordance with legal rules and technical specifications as safety regulations
Ensure that all staff and material are present in accordance with the activities requirements
Follow sales evolutions and analyze figures to prepare weekly and monthly activity reports
Ensure a correct level of reporting from shops
Guarantee the correct implementation of processes in general and especially of promotions
Regularly control stocks situation and issue monthly shop count inventories
Guarantee a fluid logistics organization and delivery of shops
Implement all necessary actions to ensure that objectives are met within set budget
PEOPLE
Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops
Review staff performance and track FTE by department
FINANCE
Analyze monthly KPI’s, income statement and balance sheet.
Participate in the determination of the investment and development plan
CUSTOMER SERVICE
Promote Dufry as a brand inside shops and ensure that a high standard of customer
service is implemented
WHAT WE ARE LOOKING FOR
Required: Retail and/or customer service experience with at least 6 years at management level. Knowledge of the retail or consumer goods industry
Fluent in English, Additional languages as applicable.
Salary : $140,000 - $150,000
